Pls help. Filter not working

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with your filter. Judging from your screenshots you set-up your filter(s) correctly.

Would you be so kind as to send us the plugin debug.log so we can have a closer look at your feed configuration? Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/

Sure
https://drive.google.com/file/d/1QkHxO_Kq2TGdUrzRUkfmhRzzq0pPrSIE/view?usp=sharing

Thanks for sending over your debug.log. Your feed last updated successfully 2 days ago on the 28th. So did you manually refresh the product feed after you added the filters?

Yes, i manually refresh the product feed several times today

Then those refresh did not work, your feed only refreshed once and that is when you initially created the feed for the first time.

Would you mind checking your WooCommerce fatal error logs of today/yesterday and share its content here? This is where you can find the WooCommerce fatal error logs: https://docs.woocommerce.com/document/finding-php-error-logs/

fatal error logs of today
https://drive.google.com/file/d/159iS8WKN8lGahqMYNGVZ4l4vdbpGfN1-/view?usp=sharing
https://drive.google.com/file/d/1kM5UuEwq_wZHueSzQTYR2ysth8BKpOX3/view?usp=sharing

Thanks for this. Could it be you are on an older version of WooCommerce? Make sure you are at least as 4.4.1.

The latest version of woocoomerce is installed 4.6.1

And also the latest version of our plugin?

Yes, the latest
Version 8.9.9

Strange. The plugin is trying to get product variations prices for a simple product which obviously won’t work. Would you happen to have done either of these two things:

• Bulk uploaded products into WooCommerce?
• Changed product types from simple to variable and/or visa versa? This is a well known WooCommerce bug where it somehow messes-up product types

What bug are you talking about? Can you provide a link?

When you Google on it you’ll find some pointers for it:
https://www.google.com/search?q=changing+simple+to+variable+woocommerce+bug&oq=changing+simple+to+variable+woocommerce+bug&aqs=chrome..69i57j33i160.8224j1j7&sourceid=chrome&ie=UTF-8

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this issue for housekeeping reasons. Do not hesitate to reach out us whenever you need our help again.

Closing the issue now