Please with responsiveness of support

I have a non-profit website and have installed premium WF to protect it. Recently WF reported that the IP address of the shared hosting server was blacklisted. While I am well versed in many aspects of “tech”, security if not my strong suit. I contacted WF support and with advice from them and contacting my web host I was able to determine the cause of the situation.

WF support was quickly responsive to my query and did appropriate follow up, so I am pleased. I gave 4 of 5 stars here because my problem was reported out of WF on a weekend. I immediately placed my support ticket but didn’t get a response until Monday. It would be better for a security service at the paid “premium” tier to respond to tickets seven days a week.

All in all though I am please with WF.