“Please wait…” on all plugin pages

@dev1da Hi there, thank you for reporting this topic. Who is your hosting provider and do you have any server-side caching or security measures enabled?

Does this still happen with all other plugins disabled and accessing the dashboard in an incognito window?

If you open developer tools in your browser (press F12) and check the Network tab, do you see any failed requests when trying to access the Stories dashboard?

When you go to Tools -> Site Health, does it say the REST API is available?

Could you provide your Site Health information? You can share privately if you prefer.

The site is hosted on an Amazon Lightsail instance. I’m unsure of server-side caching, but we are using the Sucuri security plugin. I tried an incognito window and still getting error.

I am not seeing any failed requests in the network tab, just the javascript console error posted above.

Site health info pasted below:

### wp-core ###

version: 5.7
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 19
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /opt/bitnami/apps/wordpress/htdocs
wordpress_size: 15.33 GB (16458207020 bytes)
uploads_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads
uploads_size: 13.55 GB (14545385991 bytes)
themes_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/themes
themes_size: 125.67 MB (131775017 bytes)
plugins_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins
plugins_size: 58.19 MB (61016117 bytes)
database_size: 392.57 MB (411644130 bytes)
total_size: 29.44 GB (31608028275 bytes)

### wp-active-theme ###

name: digitalagency (digitalagency-2.0)
version: 1.0.0
author: Underscores.me
parent_theme: none
theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, customize-selective-refresh-widgets, custom-logo, custom-header, widgets
theme_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/digitalagency-2.0
auto_update: Disabled

### wp-themes-inactive (5) ###

digital agency: version: 1.1, author: the WordPress team, Auto-updates disabled
Twenty Nineteen: version: 1.0, author: the WordPress team (latest version: 2.0), Auto-updates disabled
Twenty Thirteen: version: 1.9, author: the WordPress team (latest version: 3.3), Auto-updates disabled
Twenty Twenty: version: 1.1, author: the WordPress team (latest version: 1.7), Auto-updates disabled
Twenty Twenty-One: version: 1.0, author: the WordPress team (latest version: 1.2), Auto-updates disabled

### wp-mu-plugins (1) ###

WP Migrate DB Compatibility: version: 1.2, author: Delicious Brains

### wp-plugins-active (32) ###

301 Redirects: version: 2.67, author: WebFactory Ltd, Auto-updates disabled
ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast, Auto-updates disabled
Advanced Custom Fields: version: 5.9.5, author: Elliot Condon, Auto-updates disabled
Ajax Load More: version: 5.4.1, author: Darren Cooney (latest version: 5.4.3), Auto-updates disabled
Ajax Load More: Pro: version: 1.2.1, author: Darren Cooney, Auto-updates disabled
Autoptimize: version: 2.8.1, author: Frank Goossens (futtta), Auto-updates disabled
Category Posts in Custom Menu: version: 1.2.3, author: Diana Koenraadt, Auto-updates disabled
Change wp-admin login: version: 1.0.6, author: Nuno Morais Sarmento, Auto-updates disabled
Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
Collect.chat - Chatbot for Lead Generation and Data Collection: version: 2.2.5, author: Collect.chat Inc., Auto-updates disabled
Easy HTTPS (SSL) Redirection: version: 1.9.1, author: Tips and Tricks HQ, Auto-updates disabled
Facebook for WordPress: version: 3.0.5, author: Facebook, Auto-updates disabled
Favicon by RealFaviconGenerator: version: 1.3.20, author: Philippe Bernard, Auto-updates disabled
Google Reviews Business: version: 1.4, author: RichPlugins <support@richplugins.com>, Auto-updates disabled
Insert HTML Snippet: version: 1.3.1, author: xyzscripts.com, Auto-updates disabled
Media Grid: version: 6.493, author: Luca Montanari, Auto-updates disabled
Nofollow for external link: version: 1.2.3, author: CyberNetikz, Auto-updates disabled
Relative Image URLs: version: 2.0, author: Scott Werner, Auto-updates disabled
Remove Query Strings From Static Resources: version: 1.4, author: Speed Up My Website, Your WP Expert, Auto-updates disabled
Royal PrettyPhoto: version: 1.3, author: SM Mehdi Akram, Auto-updates disabled
Sassy Social Share: version: 3.3.20, author: Team Heateor, Auto-updates disabled
SSL Insecure Content Fixer: version: 2.7.2, author: WebAware, Auto-updates disabled
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc., Auto-updates disabled
Testimonial Rotator: version: 3.0.3, author: Hal Gatewood, Auto-updates disabled
Testimonials Slider: version: 3.0.0, author: ntech-technologies, Auto-updates disabled
Web Stories: version: 1.5.0, author: Google, Auto-updates disabled
WonderPlugin Carousel: version: 3.5C, author: Magic Hills Pty Ltd, Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled
WP-PageNavi: version: 2.93.4, author: Lester 'GaMerZ' Chan, Auto-updates disabled
WP AMP: version: 6.8, author: TeamDev Ltd, Auto-updates disabled
WP Migrate DB: version: 1.0.17, author: Delicious Brains, Auto-updates disabled
Yoast SEO: version: 16.0.2, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (1) ###

HC Custom WP-Admin URL: version: 1.4, author: Some Web Media, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 40M
upload_max_filesize: 40M
max_effective_size: 40 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 3.13.0-125-generic x86_64
httpd_software: Apache
php_version: 7.0.21 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 120
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 300
upload_max_filesize: 40M
php_post_max_size: 40M
curl_version: 7.45.0 OpenSSL/1.0.2l
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.19
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /opt/bitnami/apps/wordpress/htdocs/wp-content
WP_PLUGIN_DIR: /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

@dev1da Did this issue occurring after updating the plugin, or was this a new install?

We are investigating similar reports about the “Please wait…” message in this issue which our filenames containing tilde symbols are blocked by some firewalls.

Could you confirm if this issue occurs if you temporarily disable the security plugin and firewall?

If the issue persists, could you please share a screenshot of the console error?

@luckynasan This was a new install using v1.5.0. It seemed to work at first immediately after activation, but after a few days we were getting the “please wait…” message. There were no other changes to the site settings during that time.

I tried temporarily deactivating our security plugin, but that did not work.

screenshot of console error

@dev1da Thanks for the quick response. Do you see that console error in your Network tab, (example)?

Could you try the following troubleshooting method:
Use Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

– Please enable the Web Stories plugin and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.

@luckynasan I do not get any errors in the network tab, only in the javascript console.

After enabling troubleshooting mode with default theme and only Web Stories plugin activated, I still get the “Please Wait…” message.

screenshot: in troubleshooting mode, with error

• This reply was modified 3 years, 11 months ago by dev1da.

@luckynasan

We have a sandbox site that I tested this on as well.

When first activated, all the pages load and the plugin seems to work as intended. I am able to view templates, and open the editor to add a new story. However, after refreshing the page a few times, or going to the dashboard and clicking back to Web Stories, I get the “please wait” error.

I tried deactivating the plugin and reinstalling it, and the error message persists.

This is happening to me, as well. Is there a problem with the plugin?

@katie80 I see that you’ve created a new, separate topic –?thanks! We’ll assist you there.

@dev1da Please note we are still investigating this issue.

I’m unsure of server-side caching, but we are using the Sucuri security plugin.

To confirm, are you using the Sucuri service or firewall (WAF) through the premium version of the Sucuri Security plugin?

@luckynasan We are using the free version of the Sucuri plugin, the firewall is not enabled.

@dev1da Thanks for the response.

After enabling troubleshooting mode with default theme and only Web Stories plugin activated, I still get the “Please Wait…” message.

Could you try this in an incognito browser? What browser and device are you using? Could you share your site URL?

@dev1da Could you update to version 1.6.0 of the Web Stories for WordPress plugin and see if the issue still exists in an incognito browser?

@luckynasan Unfortunately it seems we are still experiencing this issue after updating to the latest version of the plugin.

The “my stories” and “explore templates” pages load normally right after the update, but after a few minutes we only get the “please wait…” message again. This is similar to the behavior we encountered after originally installing the plugin.

We also get the following console error:
Uncaught SyntaxError: Invalid or unexpected token stories-dashboard.js?ver=0e684274b9fe0b2061016ffbcbe62c9a

Thanks for the update @dev1da, and sorry to hear you’re still experiencing issues. We’ll do some more testing on our side and get back to you next week with what we find. Have a great weekend!