• Resolved dev1da

    (@dev1da)


    WP v5.7
    Web Stories v1.5.0

    Seeing “please wait…” when trying to access plugin pages, along with the following javascript error:
    stories-dashboard.js?ver=263b162841b4a02847b8590412ecd466:3 Uncaught SyntaxError: Unexpected token ‘%’

Viewing 15 replies - 1 through 15 (of 19 total)
  • @dev1da Hi there, thank you for reporting this topic. Who is your hosting provider and do you have any server-side caching or security measures enabled?

    Does this still happen with all other plugins disabled and accessing the dashboard in an incognito window?

    If you open developer tools in your browser (press F12) and check the Network tab, do you see any failed requests when trying to access the Stories dashboard?

    When you go to Tools -> Site Health, does it say the REST API is available?

    Could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter dev1da

    (@dev1da)

    The site is hosted on an Amazon Lightsail instance. I’m unsure of server-side caching, but we are using the Sucuri security plugin. I tried an incognito window and still getting error.

    I am not seeing any failed requests in the network tab, just the javascript console error posted above.

    Site health info pasted below:

    
    ### wp-core ###
    
    version: 5.7
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 19
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /opt/bitnami/apps/wordpress/htdocs
    wordpress_size: 15.33 GB (16458207020 bytes)
    uploads_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads
    uploads_size: 13.55 GB (14545385991 bytes)
    themes_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/themes
    themes_size: 125.67 MB (131775017 bytes)
    plugins_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins
    plugins_size: 58.19 MB (61016117 bytes)
    database_size: 392.57 MB (411644130 bytes)
    total_size: 29.44 GB (31608028275 bytes)
    
    ### wp-active-theme ###
    
    name: digitalagency (digitalagency-2.0)
    version: 1.0.0
    author: Underscores.me
    parent_theme: none
    theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, customize-selective-refresh-widgets, custom-logo, custom-header, widgets
    theme_path: /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/digitalagency-2.0
    auto_update: Disabled
    
    ### wp-themes-inactive (5) ###
    
    digital agency: version: 1.1, author: the WordPress team, Auto-updates disabled
    Twenty Nineteen: version: 1.0, author: the WordPress team (latest version: 2.0), Auto-updates disabled
    Twenty Thirteen: version: 1.9, author: the WordPress team (latest version: 3.3), Auto-updates disabled
    Twenty Twenty: version: 1.1, author: the WordPress team (latest version: 1.7), Auto-updates disabled
    Twenty Twenty-One: version: 1.0, author: the WordPress team (latest version: 1.2), Auto-updates disabled
    
    ### wp-mu-plugins (1) ###
    
    WP Migrate DB Compatibility: version: 1.2, author: Delicious Brains
    
    ### wp-plugins-active (32) ###
    
    301 Redirects: version: 2.67, author: WebFactory Ltd, Auto-updates disabled
    ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast, Auto-updates disabled
    Advanced Custom Fields: version: 5.9.5, author: Elliot Condon, Auto-updates disabled
    Ajax Load More: version: 5.4.1, author: Darren Cooney (latest version: 5.4.3), Auto-updates disabled
    Ajax Load More: Pro: version: 1.2.1, author: Darren Cooney, Auto-updates disabled
    Autoptimize: version: 2.8.1, author: Frank Goossens (futtta), Auto-updates disabled
    Category Posts in Custom Menu: version: 1.2.3, author: Diana Koenraadt, Auto-updates disabled
    Change wp-admin login: version: 1.0.6, author: Nuno Morais Sarmento, Auto-updates disabled
    Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
    Collect.chat - Chatbot for Lead Generation and Data Collection: version: 2.2.5, author: Collect.chat Inc., Auto-updates disabled
    Easy HTTPS (SSL) Redirection: version: 1.9.1, author: Tips and Tricks HQ, Auto-updates disabled
    Facebook for WordPress: version: 3.0.5, author: Facebook, Auto-updates disabled
    Favicon by RealFaviconGenerator: version: 1.3.20, author: Philippe Bernard, Auto-updates disabled
    Google Reviews Business: version: 1.4, author: RichPlugins <[email protected]>, Auto-updates disabled
    Insert HTML Snippet: version: 1.3.1, author: xyzscripts.com, Auto-updates disabled
    Media Grid: version: 6.493, author: Luca Montanari, Auto-updates disabled
    Nofollow for external link: version: 1.2.3, author: CyberNetikz, Auto-updates disabled
    Relative Image URLs: version: 2.0, author: Scott Werner, Auto-updates disabled
    Remove Query Strings From Static Resources: version: 1.4, author: Speed Up My Website, Your WP Expert, Auto-updates disabled
    Royal PrettyPhoto: version: 1.3, author: SM Mehdi Akram, Auto-updates disabled
    Sassy Social Share: version: 3.3.20, author: Team Heateor, Auto-updates disabled
    SSL Insecure Content Fixer: version: 2.7.2, author: WebAware, Auto-updates disabled
    Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc., Auto-updates disabled
    Testimonial Rotator: version: 3.0.3, author: Hal Gatewood, Auto-updates disabled
    Testimonials Slider: version: 3.0.0, author: ntech-technologies, Auto-updates disabled
    Web Stories: version: 1.5.0, author: Google, Auto-updates disabled
    WonderPlugin Carousel: version: 3.5C, author: Magic Hills Pty Ltd, Auto-updates disabled
    WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled
    WP-PageNavi: version: 2.93.4, author: Lester 'GaMerZ' Chan, Auto-updates disabled
    WP AMP: version: 6.8, author: TeamDev Ltd, Auto-updates disabled
    WP Migrate DB: version: 1.0.17, author: Delicious Brains, Auto-updates disabled
    Yoast SEO: version: 16.0.2, author: Team Yoast, Auto-updates disabled
    
    ### wp-plugins-inactive (1) ###
    
    HC Custom WP-Admin URL: version: 1.4, author: Some Web Media, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 40M
    upload_max_filesize: 40M
    max_effective_size: 40 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: not available
    
    ### wp-server ###
    
    server_architecture: Linux 3.13.0-125-generic x86_64
    httpd_software: Apache
    php_version: 7.0.21 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 120
    memory_limit: 128M
    admin_memory_limit: 256M
    max_input_time: 300
    upload_max_filesize: 40M
    php_post_max_size: 40M
    curl_version: 7.45.0 OpenSSL/1.0.2l
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.19
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /opt/bitnami/apps/wordpress/htdocs/wp-content
    WP_PLUGIN_DIR: /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    

    @dev1da Did this issue occurring after updating the plugin, or was this a new install?

    We are investigating similar reports about the “Please wait…” message in this issue which our filenames containing tilde symbols are blocked by some firewalls.

    Could you confirm if this issue occurs if you temporarily disable the security plugin and firewall?

    If the issue persists, could you please share a screenshot of the console error?

    Thread Starter dev1da

    (@dev1da)

    @luckynasan This was a new install using v1.5.0. It seemed to work at first immediately after activation, but after a few days we were getting the “please wait…” message. There were no other changes to the site settings during that time.

    I tried temporarily deactivating our security plugin, but that did not work.

    screenshot of console error

    @dev1da Thanks for the quick response. Do you see that console error in your Network tab, (example)?

    Could you try the following troubleshooting method:
    Use Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    – Please enable the Web Stories plugin and let me know if the issue is present.
    – Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
    – Note you can disable troubleshooting mode from the plugins page.

    Thread Starter dev1da

    (@dev1da)

    @luckynasan I do not get any errors in the network tab, only in the javascript console.

    After enabling troubleshooting mode with default theme and only Web Stories plugin activated, I still get the “Please Wait…” message.

    screenshot: in troubleshooting mode, with error

    • This reply was modified 3 years, 11 months ago by dev1da.
    Thread Starter dev1da

    (@dev1da)

    @luckynasan

    We have a sandbox site that I tested this on as well.

    When first activated, all the pages load and the plugin seems to work as intended. I am able to view templates, and open the editor to add a new story. However, after refreshing the page a few times, or going to the dashboard and clicking back to Web Stories, I get the “please wait” error.

    I tried deactivating the plugin and reinstalling it, and the error message persists.

    This is happening to me, as well. Is there a problem with the plugin?

    @katie80 I see that you’ve created a new, separate topic –?thanks! We’ll assist you there.

    @dev1da Please note we are still investigating this issue.

    I’m unsure of server-side caching, but we are using the Sucuri security plugin.

    To confirm, are you using the Sucuri service or firewall (WAF) through the premium version of the Sucuri Security plugin?

    Thread Starter dev1da

    (@dev1da)

    @luckynasan We are using the free version of the Sucuri plugin, the firewall is not enabled.

    @dev1da Thanks for the response.

    After enabling troubleshooting mode with default theme and only Web Stories plugin activated, I still get the “Please Wait…” message.

    Could you try this in an incognito browser? What browser and device are you using? Could you share your site URL?

    @dev1da Could you update to version 1.6.0 of the Web Stories for WordPress plugin and see if the issue still exists in an incognito browser?

    Thread Starter dev1da

    (@dev1da)

    @luckynasan Unfortunately it seems we are still experiencing this issue after updating to the latest version of the plugin.

    The “my stories” and “explore templates” pages load normally right after the update, but after a few minutes we only get the “please wait…” message again. This is similar to the behavior we encountered after originally installing the plugin.

    We also get the following console error:
    Uncaught SyntaxError: Invalid or unexpected token stories-dashboard.js?ver=0e684274b9fe0b2061016ffbcbe62c9a

    Thanks for the update @dev1da, and sorry to hear you’re still experiencing issues. We’ll do some more testing on our side and get back to you next week with what we find. Have a great weekend!

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘“Please wait…” on all plugin pages’ is closed to new replies.