PLEASE STOP CHARGING ME

Hello Karim + Team,

PLEASE HELP.

I am being charged every month for a service that is no longer working as I have reached my 100MB quote limit.

In August 2020, I was switched from Micro Plan $5 pm to a reduced rate of $3.00. Kraken stopped working in my WP websites several months ago.

I found out it’s because I reached my ‘quota limit’.

Since then, I have tried multiple times to contact Kraken by email and via the dashboard ‘support’. Though I get a notice that my request has been received, so far I have not got any replies.

I don’t want to go back to a higher paid plan, so I have tried to cancel my subscription in my dashboard, but, why I try, a message says I am on a free plan and it will not let me. You are still taking payments every month on my card and I am being invoiced, so I am not on a free plan.

I cannot see a way to cancel this subscription or cancel the card, or find any way to be in contact with anyone from Kraken.io to resolve this.

I don’t want to simply close my Kraken account altogether as this would then leave no trace of my payments, and the payments could still keep disappearing from my bank account.

PLEASE CAN YOU HELP RESOLVE THIS ISSUE?

I just want to stop the payments being taken for a service that is no longer working.

Thank you. Amy Garner

The page I need help with: [log in to see the link]