Please remove my website from 10web error.

  • Resolved vinos21

    (@vinos21)


    1 year, 4 months ago

    I can’t optimize my site I need 10web to remove my site from 10web booster and I need to reconnect my site.

    • This topic was modified 1 year, 4 months ago by vinos21.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @vinos21 ,
    Thank you for contacting us.

    Will you please kindly send us your website link to check?

    Regards, Mane

    Thread Starter vinos21

    (@vinos21)

    https://www.vinospicasso.com

    Thread Starter vinos21

    (@vinos21)

    Hi Mane

    my website is https://www.vinospicasso.com

    The problem is that I recently cancel my 10web booster premium plan and I want to use the free plan but 10web booster plugin docent want to connect the plugin says “no subscription found” I need you to disconnect my site from 10web booster so I can try to reconnect the site again.

    I cleared my cache and deactivate all the other plugin so I am sure that 10web booster is the problem.

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @vinos21 ,
    Thank you for the details.

    The website is still using Cloudflare CDN provided by 10Web. If I remove the website from your previous account, it will automatically go down.

    Please, remove the A records with our IPs:
    104.16.159.43
    104.17.9.99
    https://www.whatsmydns.net/#A/www.vinospicasso.com

    Looking forward to hearing back from you.
    Regards, Mane

    Thread Starter vinos21

    (@vinos21)

    I don’t know how to remove the a records

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @vinos21 ,

    As you are using the Pro version of the plugin, please, kindly log into 10Web Dashboard with your account credentials to get support. The team will assist you removing them. Here are the available options to connect with our support team:

    1. Chat: Log into your 10Web Dashboard and look for the chat widget located in the bottom-right corner. Click on it to initiate a conversation with one of our support agents in real-time. Our chat service is available 24/7.
    2. Email: If you prefer written communication, feel free to send us an email via this form. Our dedicated support team will promptly respond to your inquiries.

    Thank you for choosing our services.
    Regards, Mane

    Thread Starter vinos21

    (@vinos21)

    I don’t have the pro version since I downgraded a few days ago to the free plan.

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @vinos21 ,
    You are still using 10Web CDN which is a Pro feature.

    Please, send us an email?via this form so that we assist you with the needed changes. Otherwise there is a risk of the website facing downtime.

    Regards, Mane

Viewing 8 replies - 1 through 8 (of 8 total)
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