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Resolved mugatea
(@mugatea)

6 years, 3 months ago
Hi, so quite often I’m getting an error message on my contact form using the Divi theme. This is on mobile and doesnt seem to affect desktop. When you complete the contact form you get a error message reading “Please refresh the page and try again”. I googled it and someone else using Divi had the same issue and they found it was cause they were using a cache plugin combined with an antispam plugin. But different plugins than what I’m using. I’ve contacted the theme developers and they’ve suggested using diff plugins but I’m using two premium plugins and dont want to switch. My cache plugin is WPRocket.

The link to post where another Divi user had the same prob is here: https://www.brianshim.com/webtricks/fix-divi-contact-form-error/
- This topic was modified 6 years, 3 months ago by mugatea.
The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support sergecleantalk
(@sergecleantalk)

6 years, 3 months ago

Hello,

Thank you for your request.

Does the problem persist if CleanTalk Anti-Spam plugin is disabled?

Best regards

Thread Starter mugatea
(@mugatea)

6 years, 3 months ago

No, it works fine if disabled

Plugin Support sergecleantalk
(@sergecleantalk)

6 years, 3 months ago

Thank you for your feedback.

We will try to reproduce this issue. We need 1-2 working days for tests.

We will inform you of the results.

Best regards

Thread Starter mugatea
(@mugatea)

6 years, 3 months ago

ok thanks. I think you tried testing on my site but the plugin was disabled, I’ve enabled it in case you wish to test further

Plugin Support amagsumov
(@amagsumov)

6 years, 3 months ago

Thank you.

We will do all necessary tests and fix the issue. We need 1-2 working days for tests.

Please, wait.

Best regards.

Plugin Support SergeM
(@serge00)

6 years, 2 months ago

Hello.

We are sorry for the late reply.

We have fixed the issue. Please, update the plugin if you didn’t do it already:
https://cleantalk.org/help/update-wordpress

Thank you and have a nice day.

sherryemami
(@sherryemami)

5 years, 12 months ago

Hi there, I’m having the same problem, is there any that can help fix my form? this is my website : https://www.brainybox.com.au

Plugin Support amagsumov
(@amagsumov)

5 years, 12 months ago

Hello, @sherryemami

Does the problem persists with disable CleanTalk plugin?

Write back anytime.

Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)

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