Please, provide a shipper name in the DHL shipping settings

Do you have the “Shipper Address” details filled out further down the settings – https://www.dropbox.com/s/79xlfbqcfkdje45/Screenshot%202020-09-30%20at%2011.16.29.png?dl=0

Hi Shadi !

You are right the “Name” first line in “Shipper Adress” is not filled out as I send our packet with a company name only not with personnal Name…
Do I have to fill this field as well ?

Thanks for your quick answer.

By the way, I just now did all my order manually directly on the DHL website and would like to add the tracking now on Woocommerce for each customer but don’t see a place to do this ?

Ok just tried by filling Name and I have the same issue still

You get the same exact error?

Hi Shadi,

now I have something else which is:
“Could not create label – Unbekannte Absenderreferenz”
Seems I entered my login and password wrongly…but I tried everyday and use the same for DHL business account as am doing all manually at the moment… it is hard to focus on this plug-in while working on the order… ??

I dunno what else to try…

What about the tracking send to the customer ? Is this something doable with this plug-in ?

Thanks

Can you uncheck the “Add logo” setting and try again?

Yes ! Its working !
But i dont have my logo anymore..but i will survive !
If there is a way to include it I won’t cry either ??

Should I open a new thread concerning my DHL tracking Email sending directly as soon as order is completed ?

This plug-in working is a real game changer now… thx !

Here are the instructions to set up your logo:

English Version:

1. on DHL business portal (online), navigate to
Ship > Address-Book > Sender
2. “Create new sender” (or edit an existing one)
3. upload your logo (if not already done)
4. don’t forget to save your changes
5. in the sender you just edited, copy the value from field “Sender Reference” (just below headline “Basic Data” on top of the page), then go to
6. WordPress > wooCommerce
in DHL plugin for wooCommerce setting (Shipping > DHL Paket), paste the value to “shipper reference” and check the box on top of it “Add Logo”
7. done (now you should see your logo next to the sender address on your shipping label)

Do you want an email to send when the order is completed or when the label is created?

If you like the plugin we would appreciate a positive review :).

Do you want an email to send when the order is completed or when the label is created?
> When the order is completed would be better cos there is still a bit of time between the label is ready (need one second) and when I really send the package (which can sometimes take more than 24h).
But I will be also happy with the other option : “when the label is created”

If you like the plugin we would appreciate a positive review ??
> I will !

to set up your logo…
> am gonna try this !

Thx again!

If you check the “Tracking Note” AND check “Tracking Email”, the email will be sent when the order status is “Completed” – https://www.dropbox.com/s/pewyxr3cslvfoh3/Screenshot%202020-10-02%20at%2015.49.51.png?dl=0. Please try and let us know if this works.