PLEASE PLEASE PLEASE fix this infuriating admin notification system

  • Resolved Rolf Allard van Hagen

    (@ravanh)


    2 months ago

    It has been a long time happening, and too many asks for support: Woocommerce admin notifications that cannot be dismissed or keep reappearing on next page load.

    I’ve got soooo many client sites with outdated Woocommerce admin notifications about upgrades or updating the database that can not be dismissed.

    Not sure how or why this happens. Probably because the site owner does not understand the message or is afraid to act on it (initiate a plugin upgrade or database update can be daunting) or the human brain is just wired to ignore anything that does not make sense or is not related to the task at hand (when logging into a site admin) … In any case, the client gets frustrated or afraid there is something really wrong with their online shop and come complaining to me about it.

    The messages probably date back to older Woocommerce versions — who knows, it’s not clear when they were issued — but they all have one thing in common: it’s impossible to get rid of them.

    It has been too many years now and it keeps on happening.

    Please FIX this! Or just revert back to the WP core admin message system.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Rolf Allard van Hagen,

    Thank you for contacting Woo support.

    I understand the frustration with the WooCommerce admin notifications.

    To help resolve this issue, could you please share screenshots of the notifications you’re encountering? This will assist in diagnosing the problem more effectively.

    Looking forward to your response. ??

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    Hi, I’ve made a screen cast of an attempt to get rid of two messages. One about “An important update…” and the second about removing the old promo menu item…

    https://drive.google.com/file/d/17cVVydQS_y9bcF_N05pCFuHGb6_uk4yt/view?usp=drive_link

    You’ll see the two messages and how the reappear after first being redirected to WP dashboard and then revisiting the Woocommerce dashboard.

    Note: this screencast is from a french website running on a WordPress multi-site/network installation.

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    Also note the “Set your store’s visibility” message popping up on the top left, even though the store has been online and running for a long time…

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Rolf Allard van Hagen,

    Thank you for your reply.

    For the “Set your store’s visibility” popup, you can set it in the Site Visibility settings.
    Once set as Live, it should not appear again.

    Regarding the update message at the top, it should not appear again once you click Dismiss button.
    It looks like something is preventing this default function from working properly.

    To help you further, I’d like to understand more about your setup.
    Could you send me a copy of your site’s System Status Report?
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Looking forward to your response. ??

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    For the “Set your store’s visibility” popup, you can set it in the Site Visibility settings.
    Once set as Live, it should not appear again.

    The site visibility is Live, and has been for a long time… I tried switching to Coming soon and then back to Love again but the popup is still there.

    Regarding the update message at the top, it should not appear again once you click Dismiss button.
    It looks like something is preventing this default function from working properly.

    Like I said, this is happening for a long time, from time to time, across many of the client sites that I manage. This is just one example case but if it helps, where can I send the status report?

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Rolf Allard van Hagen,

    Thank you for your reply.

    This is a strange thing to happen.
    The popup should not appear once the settings are configured.
    Something might be affecting the default function of WooCommerce.

    The different sites you mentioned, are they hosted on the same server?
    You can use https://gist.github.com to share the System Status Report with me.

    If possible, please share reports of a few websites that have this issue.
    This will help me compare the information and determine the cause of the problem.

    Looking forward to your response. ??

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    Hi, shared on https://gist.github.com/RavanH/3af64f411b4fcef8a8e65c9178a2b30b and another site report from https://lineartiste.fr/ (where the issue is currently occurring) on https://gist.github.com/RavanH/70f7c2cbce361a5eaabebf4d61b2961b but currently there appear to be no others suffering from this issue.

    There are many other sites where the “Set your store’s visibility” is popping up even though they are Live.

    What all sites have in common (except WP and Woo, of course) is that they are hosted at the same hosting provider. In most cases running PHP 8.1 or 8.2 and MariaDB 10.6

    Thread Starter Rolf Allard van Hagen

    (@ravanh)

    Ah, just found two more sites:

    1. https://franceskydive.fr/

    On this site, it is the obligatory database update notification. Clicking the button Update WooCommerce database does nothing but show a small popup message at the bottom left: Une erreur est survenue lors du déclenchement de l’action de cette note. This translates to “an error occurred upon launching this note’s action” or similar…

    Woo report on https://gist.github.com/RavanH/c48bd658d9b7edd98539187bda6b7929

    2. https://ma-fleursdesativa.fr/

    Here, it is both an important update is required and a mise à jour de base de données WooCommerce obligatoire notification.

    Report on https://gist.github.com/RavanH/bd1cf1ca1cd4a09696ca70e8e9c891ff

    Hope this helps identifying the issue ??

    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @ravanh,

    I understand how frustrating it can be to receive repeated notices like WooCommerce database update required. I checked your site’s System Status Report, and everything looks solid.

    However, have you tried updating the database by switching to the default Storefront theme and deactivating all plugins except WooCommerce? There may be a conflict blocking the update, so I suggest running a conflict test to help narrow down the cause.

    Additionally, you can try accessing your database directly to check for any pending notifications. Here’s how:

    1. Go to your WP database and locate the wp_wc_admin_notes table.
    2. Look for any entries related to the database update and check if the status is set to Pending.
    3. If so, you can manually change the status to Actioned to see if this resolves the issue.

    The table structure should look something like this:

    Please give this a try, and let me know if it makes a difference.

Viewing 9 replies - 1 through 9 (of 9 total)
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