Site down after PHP modifcation

  • Resolved oliviaholm

    (@oliviaholm)


    7 years, 3 months ago

    Hi!

    I need some help with my site… I’m gonna set it live tomorrow, and I have a huge problem.
    I wrote some bad lines in function.php file and the whole site went white.
    Now I have to get in to my php file and I don’t know how to do that.

    Can someone please please please help me??? What am I supposed to do?
    Please let me know as soon as possible. Thank you!!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 32 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Hi @oliviaholm,

    Please take a deep breath and remain calm.
    Do you know which theme you were using that the ‘functions.php’ file belonged to?
    Also, do you have access to your hosting provider’s control panel?

    • This reply was modified 7 years, 3 months ago by Andrew Nevins.
    Thread Starter oliviaholm

    (@oliviaholm)

    Hi again, thanks for your answer.
    I was using the ordinary woo commerce theme, I think it’s named Storefront.
    I was using a plugin called “My custom functions”.
    Hmmm, don’t even know what “hosting provider’s control panel” is…

    I think I’m screwed… :-O

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Do you know which version of Storefront you were using? If not we’ll assume you were using the latest version.

    Hmmm, don’t even know what “hosting provider’s control panel” is…

    You’re paying someone to host your website. Does ‘Loopia’ ring a bell?

    Thread Starter oliviaholm

    (@oliviaholm)

    I think I was using the last one, but I’m not sure… I’m kinda new at this… Sorry

    Yeah, Loopia it is!

    Thread Starter oliviaholm

    (@oliviaholm)

    The whole site is all white, so I can’t check with version it is… ??

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Once you log into Loopia you should be able to access a page similarly named as “dashboard”, “cpanel” or “control panel”. Can you check if you can get to that?

    Thread Starter oliviaholm

    (@oliviaholm)

    Is amministrazione conto the right thing? Or settings? I can’t find anything else…

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Perhaps, does it look like the screenshot on this page: https://www.loopia.com/hosting/popup_czhosting/

    Thread Starter oliviaholm

    (@oliviaholm)

    Okay, I think I have find it. And now?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Now can you check if there is a tool named something like “File Manager”? We need to find the tool that lets you see the files and folders behind your website.

    Thread Starter oliviaholm

    (@oliviaholm)

    Well.. The only thing I can find is the PHP-file-thing… Do you mean that, or not?

    Thread Starter oliviaholm

    (@oliviaholm)

    FTP

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I don’t think so.
    It sounds like we have to do things the manual way instead. We still need to see the files and folders behind your website, so I’m going to recommend software to achieve this. The software is called ‘FileZilla’.

    FileZilla creates a bridge between your computer and the server where your website lives.

    This is popular software and is recommended by Loopia: https://support.loopia.se/wiki/filezilla/

    Let me know when you have downloaded and opened FileZilla. It installs onto your computer.

    • This reply was modified 7 years, 3 months ago by Andrew Nevins.
    Thread Starter oliviaholm

    (@oliviaholm)

    I have another thing called Cyberduck, is that working?
    I have tried that thing, and I got in – but didn’t understand anything…
    Please let me know if Cyberduck is working.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I’m afraid I’m not familiar with Cyberduck and won’t be able to help with that software.

Viewing 15 replies - 1 through 15 (of 32 total)
  • The topic ‘Site down after PHP modifcation’ is closed to new replies.

Tags