Please Match The Requested Format?

Hi @thevp1

In the setting, we gave the initial value to this [0-9]{3}-[0-9]{2}-[0-9]{3}. It means the help number that will accept all numbers between 0-9 with the length 3, 2, and 3 with the – separator. For the example, this number will be accepted: 081-12-211.

Thanks but here in the UK for example we don’t normally put any separators when inputting a mobile number. I need the form to accept at least 11 numbers without formatting but perhaps a maximum length of 14 numbers. I tried removing the initial setting but that doesn’t work. I then tried just using the first part [0-9] but that also doesn’t work. I think this should not be this complicated.

You can use the following format as an example:

[0-9]{11,14}

This regular expression pattern allows for digits only and specifies that the length should be between 11 and 14 characters.

Thanks. That now accepts the telephone number but the form doesn’t send. It sits there for a while looking like it is doing something but then just returns to the form with all the fields filled in.

I notice in the setup it keeps referring to “Please make sure you use the same email in your SMTP setup” but it is not clear if this is server side or within the WordPress site? There is no SMTP setup option within the site.

Hi @thevp1

Have you set up SMTP previously?
The form won’t send email unless you set your SMTP.
Please check this article on how to set up the form :

https://gutenverse.com/docs/how-to-setup-smtp/

https://gutenverse.com/docs/how-to-setup-form-settings/

Let us know if you still have any questions.

So the form won’t work unless I install yet another plugin, just to send mail? None of my other WordPress sites need an SMTP plugin to send mail and they all work just fine. Why have you gone down this road with your form for this theme? Along with requiring a rather odd format for the telephone number, it now appears that the form won’t send unless I add another plugin. This really doesn’t make any sense at all.

I like the theme and I appreciate all the work you put into supporting users but I think as a developer you may sometimes over complicate something that should be very simple.

By the way, I have now installed WP Mail and it is set up and tested to confirm it works. But the form still will not send mail and it does not even give the error message I set up in it’s configuration.

I seem to remember I had the same problem with another form on another Gutenverse site and I ended up having to replace your form with one from another plugin. Which then worked fine.

Please let us know your form and SMTP config. We will help you to set it up.

As far as we know, you need to configure your hosting to send the email. Using SMTP is a simple way we know at this time. We are still not sure about another option, but we will look at this for a better experience.

So even though I now have SMTP set up correctly there is no way to get this form to work? I can of course use another form in it’s place but I would have much rather used the one built into the site.

Perhaps look at a different method of implementing the form for the next update of this theme? Give an option to use the form without the requirement for the SMTP plugin. Most hosts these days do not require it as long as you have SPF and DKIM set up for the mail account you want to use. This verifies the source of the mail to external servers.

Thank you for sharing your feedback with us.
We understand your frustration regarding the form not working even after setting up SMTP correctly. We apologize for any inconvenience caused.
We appreciate your suggestion regarding a different method of implementing the form in future theme updates.
Your input regarding providing an option to use the form without the requirement for an SMTP plugin is valuable, and we will consider it during our development process.

Thank you again for your feedback, and we will take it into consideration for future improvements.

We haven’t heard from you for a while.
If you still have any issue please let us know.
I will close the topic for now.

Thank you.