Please help with contact form not working

  • Hi,

    I have a contact form on my website and in the past week I have noticed it no longer allows you to submit and send the form once completed. Every time you try to submit you get this error “There was an error trying to send your message. Please try uploading smaller file sizes or less photos.”

    I have tried testing the form using very small file sizes, and also not attaching files at all, but you still get the above error.

    Could anyone provide help? Thanks.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Editing form template

    What content do you have in the Form tab panel?

    Thread Starter sundancemodels

    (@sundancemodels)

    Thank you for getting back to me. The content of the form is below:

    <label> Your Full Name: (required)

    [text* your-name] </label>

<label> Your Email: (required)

    [email* your-email] </label>

<label> Confirm Email: (required)

    [email* confirm-your-email] </label>

<label> Date of Birth:

    [date date-224] </label>

<label> Your mobile number:

    [tel tel-951] </label>

<label> Desired Model Name:

    [text Desired-Model-Name] </label>

<label> What is your Nationality:

    [text Your-Nationality] </label>

<label> Country of Birth:

    [text Country-of-Birth] </label>

<label> Are you a webcam model already and if yes, which websites are you currently on:

    [text Model-Already-Which-Site] </label>

<label> Brief description of your goals / aims from persuing this career and why you think you are right for it: (required)

    [textarea Description-Goals-348] </label>

<label> Gender: </label>

[checkbox Gender-694 "Female" "Male" "MF Couple" "FF Couple" "MM Couple"]

<label> Photo Identification - Which of the following do you have: </label>

[checkbox Identification-196 "Passport" "Driving License" "CitizenCard" "Other" "None"]

<label> Do you have a computer, tablet or smartphone?: </label>

[checkbox Have-Computer-196 "Desktop (Windows)" "Laptop (Windows)" "Desktop (Apple Mac)" "Laptop (Apple Mac)" "Smartphone" "Tablet" "None"]

<label> Where did you hear about us: </label>

[checkbox Where-hear-about "Google Search" "Instagram" "Twitter" "Word of Mouth / Friend" "Other" "None"]

<label> Please provide at least 1 photograph of yourself: (overall upload size no more than 8MB): </label>

[file file-1 limit:8000000]

[file file-2 limit:8000000]

[submit "Send"]
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter sundancemodels

    (@sundancemodels)

    The theme I am using is called Lodestar theme.

    I have a notification when I click on the contact tab that says this “W00t! Premium plugin version was successfully activated.”

    I have not asked for that plugin to be activated so maybe that is the issue?

    The other plugins I have active are:

    Akismet Anti-Spam
    AMP
    CoBlocks
    Contact Form 7
    Jetpack
    Layout Grid
    Page Optimize
    Stackable – Gutenberg Blocks
    Tawk.to Live Chat
    WordPress.com Editing Toolkit
    WP Maintenance Mode & Coming Soon

    We add recaptcha, but still not working.. Installed SMTP

    Contact works before, now we have this issue

    Can you help us?

    Thread Starter sundancemodels

    (@sundancemodels)

    How did you add recaptcha ? Can you talk me through the steps you took to add it ?

Viewing 6 replies - 1 through 6 (of 6 total)
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