Please help: can’t edit certain sidebars, tabs, photos

  • I hope someone can help me with this major problem… I can no longer edit anything other than basic text on any of my pages. I recently got the promo to switch to Twenty Nineteen, but chose to remain with the “Classic” version for now until I have time to learn the new platform. But ever since, I’ve been unable to edit anything other than certain locks of straight text on my pages — although even at that, I can’t edit certain pieces of basic text on the sidebars. All of the photos show up as huge blocks of “code”. I have tabs that contain charts, and they are also incomprehensible blocks of code. I’ve tried switching to Visual Composer: if I hover my mouse over sections of text, I DO get the editing toolbar over those sections I can already edit, but I DON’T get the editing toolbar over those sections that I can’t (including the photos). I’ve updated my plug-ins… what could have happened?? What can I do??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @cttsadmin,

    Your statement is a bit confusing. You said,

    I recently got the promo to switch to Twenty Nineteen, but chose to remain with the “Classic” version for now

    Prior to WordPress 5.0 release, the Dashboard announcement asked if you want to install the Classic editor or install Gutenberg. It does not ask you to switch to Twenty-Nineteen, which is a theme and not a plugin.

    If you did switch to Twenty-Nineteen and installed and activated Classic Editor, then there shouldn’t be any issues.

    The way to troubleshoot this is by disabling all plugins via FTP by renaming the /plugins folder. Or, you can rename each plugin individually to see which one is conflicting.

    If you have Twenty-Nineteen with Classic Editor active and WP Bakery (formerly Visual Composer) active, then I would go back to Twenty-Nineteen with Classic Editor active and rename individual plugins, until you find the one that is possibly conflicting.

    Your post does not reference any caching system, but if you do employ caching, you should definitely clear your cache while performing these actions.

    It’s hard to ascertain your issue since no one can login on your personal login URL you’ve provided.

    Thread Starter cttsadmin

    (@cttsadmin)

    Oh, I’m sorry. You’re right — Gutenberg, not Twenty Nineteen. Well, “disabling via FTP” is right there beyond me, so I guess I’m done. I appreciate that you can’t actually see the page since you can’t login, but here’s a sample of the “Itinerary” tab on one of the pages:

    
[/vc_column_text][/vc_tta_section][vc_tta_section title="ITINERARY" tab_id="1506535473698-68ead1e3-dd2b"][vc_raw_html]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

    …I dunno. Thanks for the suggestion, though. I do appreciate your reply.

    That is a Visual Composer short code. If you are seeing a VC short code in a published page or post, the Visual Composer is not active.

    If you are seeing the short code in the post editor, then you should toggle Visual Composer’s Visual editor tool or template (look on the right side widgets in the post editor to switch templates), because you may be in the WordPress default view and not VC’s template or edit view. These plugins can be confusing, because a person without experience using them may not know how to switch the template from default WordPress to VC.

    Regardless, WP Bakery provides support for their product. The problem is, sometime people buy VC bundled with a theme from Theme Forest, which then makes it challenging to get support for VC, because you bought the theme first and VC is bundled with it, so you’d have to ask the theme developer first.

    But, if you bought VC as a stand alone plugin, then you should be able to get support in their forums.

    Thread Starter cttsadmin

    (@cttsadmin)

    Thanks, Tony. This is a helpful insight. This gives me something I can check. Really appreciate this.

Viewing 4 replies - 1 through 4 (of 4 total)
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