Please help – backend view disrupted by HTML-content!

  • Resolved holger099

    (@holger099)


    5 years, 10 months ago

    Dear Simon/EdgeWebPages Team,

    at first: I searched many slider plugins to find one with crossfade-option, background capability and the option of setting own HTML-elements (to style them with CSS etc.).

    “Slide Anythings” fits perfect and I still added it to a running project – thanks for the great work!

    The problem:

    I added some slider content (heading and paragraph) and some more special elements with CSS “absolute” position etc..

    Worked great in the beginning, but I seem to have added a <div> element (or similar) which confused the backend editor completely – all elements where shifted or not visible, so I could not remove the last change in the slider content field and overwrite it (save a new version).
    (Not even with tricks via “firebug” etc.).

    I tried to delete and reinstall the plugin, but it seem to read the old (harming) slider content from the database anyway, so the backend still is not functional. (Means I couldn’t reset the plugin)

    Even the default “Demo Slider” showed a number of more than 3 slides (8 in this case), I tried some cleanup in backend, now it shows 3 elements but the main editor field is still empty.

    I tried to find the slider entries in the WP database tables (to clean up the HTML-content manually) but didn’t succeed.

    Can you give a hint where to find them or is there an easier solution to enable a full restore of the plugin?

    I would really love to use SA slider furthermore or license a Pro Version, but I got totally stuck at this point.
    (I assume it’s also a WP problem, that the DB isn’t cleaned up accurately after erasing a plugin or that there is no serious cleanup management for things like this)

    Any help would be appreciated!
    WP forum seems to have no personal contact function (?) but I would send an Email with further info via <https://edgewebpages.com/#contact_form&gt; if You want to.

    Thanks and best regards!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author simonpedge

    (@simonpedge)

    If you create a new slider using the ‘Add New Slider’ link under ‘SA Sliders’ this should not cause any issues. Each slider created is a different post within the ‘posts’ database table, along with associated post meta in the ‘postmeta’ – associated by post ID. Sliders to reference the data of other sliders in any way.

    Could be a red-herring – are you getting any JavaScript errors within the WordPress Dashboard on the edit/create slider page (press CTRL+SHIFT+J keys together to bring up the JavaScript console).

    If you have no joy at at all, and want me log into your WP DashBoard to have a look, then contact me via the Contact Form on the EdgeWebPages site to pass on these login details. I’ll probably only be able to have a look this evening, after work though…

    Thread Starter holger099

    (@holger099)

    Thanks for the quick response!
    I see a few JS errors in the console but can’t drag a usefil information out of it.

    Will contact you as described.

    Thanks and best regards!

    Thread Starter holger099

    (@holger099)

    Update: Due to dedicated support of Simon we located the empty screen problem (build new slider after delete/reinstall of plugin) somwhere in the WP rights management.

    If someone is concerned with a similar problem, try the quick fix:
    Generate a new/second admin and try this login for building up new silder items.

    Thanks for and best regards!

Viewing 3 replies - 1 through 3 (of 3 total)
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