please disconnect and re-connect your site.

Hi @franktcmarketing,

I understand you’re having issues with your Square connection after moving to a new hosting. Can you check with your hosting if they have any firewall in place?

Please ask them to whitelist these IPs if this is the case: https://developer.squareup.com/docs/webhooks/overview#static-ip-address.

If this doesn’t work, we can further troubleshoot this with you, and you can send us the following details if needed:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.
  You could copy and paste your reply here or paste it via <u>https://gist.github.com/</u&gt; and send the link here.

I hope this helps so far!
-OP

[ 79,476 unreadable characters removed ]

• This reply was modified 12 months ago by Steven Stern (sterndata).
• This reply was modified 12 months ago by Jan Dembowski.

No Idea if that is what you were looking for? I’m sure you were not looking for it to be delivered like that. Sorry not used to this.

We try to do this all again today a few times. When I go to Square it doesn’t seen to really log me in anywhere over there. I just get a page that read more like a verification.

Here is a screen of that.

Hi @franktcmarketing,

No Idea if that is what you were looking for? I’m sure you were not looking for it to be delivered like that. Sorry not used to this.

Let me try to rephrase: Since you mentioned this issue started after you migrated your site to a new host, can you please double-check with your new hosting provider to see if they have any firewall in place? And if so, can they whitelist (approve) the IPs listed here, please?

When I go to Square it doesn’t seen to really log me in anywhere over there. I just get a page that read more like a verification.

Here is a screen of that.

That’s good. What happens when you click on that button?

Thanks!
-OP

Never got an answer from them actually.

Will ask again.

Here is their responce:

Hi Frank,

Thanks for the reply. I cannot see anything in our logs when searching for those IP’s or anything related to that plugin when searching for any 403’s and similar errors that would suggest we are blocking this I am afraid.

Best wishes,

Morgan C

20i Support

To be clear I did ask them if they can just Whitelist those like you asked.

They said it would have to bounce first??? The actual reply here:

Hi Frank,

I am afraid that to whitelist these IP’s we would first need to see these hitting our platform and being blocked but we cannot currently see any such connections under those IP’s in relation to this package.

Best wishes,

Morgan C

20i Support

I made a short screen video of me going through this disconnect reconnect process. Do you want a link to it?

Maybe that will give a clue to what is going on?

?? hey @franktcmarketing

I made a short screen video of me going through this disconnect reconnect process. Do you want a link to it?

Sure, please do.

Moreover, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste it into our https://quickforget.com/ service, or https://paste.mozilla.org/, and send that link here.

Looking forward to hearing from you!

Screen grab:

https://fmsdigitalmedia.com/square-connect/

System Status:

https://quickforget.com/s/ed094ed6bd53a4f55988168ac7daf54c8c50871655b4b73e

Hey, @franktcmarketing!

Thanks for the recording and the report.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

We’ve actually done all of that yesterday. Error never went away.

even deleted and re-installed plugin.

Although all the info for the plugin was saved so not like we really entered the info for the first time.

Hi @franktcmarketing, thank you so much for the additional details.

Can you please enable the Square logging on WooCommerce → Settings → Square → Log debug messages.

Then please try the reconnect again, and share the logs under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

Thanks!

A Little update: I got it to work ( I think )

I got into their Square and removed the App…….Then uninstall the plugin inside WordPress. and reinstalled both side like a brand new set-up.

This did let me run a test purchase with a bit of a hangup on the website checkout ( spinning wheel for some time ) but it went through.

Triggered all the appropriate emails delivered PDF product and also showed up over inside Square as a transaction.

However the message is still atop the admin area

Haven’t had a real sale go through yet will follow up later