Please access

Hey @newcelic,

Thanks for reaching out!

In order to understand the exact issue at hand, can you please share a clear screenshot of the page that returning customers see when being prompted to log in.

Please access.
If you look at the end of the sentence it is a link, whose html code is the following (I see it by inspecting it with the right button):?Please log in.

Additionally, the link you have shared above redirects to this specific topic. Is this meant to share an example of the URL customers are redirected to when prompted to log in? If so, please can you share the correct link with us here.

If you don’t already have a screenshot tool installed, Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Lastly, I’d like to take a closer look at your sites current setup, please can you share a copy of your sites System Status Report which you can find via WooCommerce?→?Status.

Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

Cheers!

Thank you very much Roxy for responding.

Currently I have modified the link so that clients return to the login. What I did was translate the WC POT file with the Loco Translate plugin, but that’s not how Storefront works natively.

I know that on the checkout page when a registered customer tries to make a payment, the system detects that that account is already registered and will ask them to log in to complete the purchase. The page moves up, a notice appears warning the customer that they already have a registered account and that they must access it.

When you click: please sign in, a window should open showing the username and password field, without leaving the checkout. However, in my case, clicking did not open any window, it did nothing. That’s why I decided to modify that link so that the customer at least returned to the login point.

Original topic link: There is already an account registered with your email address. Por favor, accede.

Temporary link translated with Loco Translate: Por favor, accede. Haz clic aquí

Captura de imagen: https://snipboard.io/hvVgmT.jpg

System:

` WordPress Environment

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Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 900<br>PHP Max Input Vars: 20000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p

SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.15-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (29)

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advanced-cache.php: advanced-cache.php Must Use Plugins (1)

aaa-wp-cerber.php: por Cerber Tech Inc. – 1.0 Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

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Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Base de la tienda: #15623 - /tienda/<br>Carrito: #1188 - /cart/<br>Finalizar compra: #1189 - /checkout/<br>Mi cuenta: #1190 - /my-account/<br>Términos y condiciones: #858 - /garantias/ Theme

Name: Storefront Child<br>Version: 2.2.6.1516751158<br>Author URL: https://woocommerce.com/<br>Child Theme: ?<br>Parent Theme Name: Storefront<br>Parent Theme Version: 4.5.3<br>Parent Theme Author URL: https://woocommerce.com/<br>WooCommerce Support: ? Templates

Overrides: Mitema/woocommerce/checkout/thankyou.php<br>Mitema/woocommerce/emails/admin-cancelled-order.php<br>Mitema/woocommerce/emails/admin-failed-order.php<br>Mitema/woocommerce/emails/admin-new-order.php<br>Mitema/woocommerce/emails/customer-completed-order.php<br>Mitema/woocommerce/emails/customer-invoice.php<br>Mitema/woocommerce/emails/customer-new-account.php<br>Mitema/woocommerce/emails/customer-note.php<br>Mitema/woocommerce/emails/customer-processing-order.php<br>Mitema/woocommerce/emails/customer-refunded-order.php<br>Mitema/woocommerce/emails/customer-reset-password.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-13 10:39:06 +01:00<br>Options: ?<br>Notes: 25<br>Onboarding: completed Social Login

Google: ? Disponible<br>Facebook: Deshabilitado<br>Twitter: Deshabilitado<br>Amazon: Deshabilitado<br>Linkedin: Deshabilitado<br>Paypal: Deshabilitado<br>Disqus: Deshabilitado<br>Vkontakte: Deshabilitado Action Scheduler

Completo: 11.611<br>Oldest: 2023-12-06 13:20:59 +0100<br>Newest: 2023-12-13 13:17:56 +0100

Fallida: 5<br>Oldest: 2023-06-18 22:45:04 +0200<br>Newest: 2023-11-03 10:04:13 +0100

Pendiente: 177<br>Oldest: 2023-12-13 13:18:56 +0100<br>Newest: 2026-12-12 12:26:20 +0100 Status report information

Generated at: 2023-12-13 13:18:05 +01:00<br>`

Hi there 

I have configured my WC so that they can purchase as a guest, but when a customer has already purchased in the past and does not remember it…, when filling out the information at checkout, when they click to finish purchase the page will scroll to the top indicating that there is already an existing account with that email address.

I see this is not the default behavior with only WooCommerce and Storefront enabled. I can place multiple test orders as a guest with the same email I’ve registered with and only get a log in notice. The system doesn’t recognize that the email is already registered.

Full size image: https://i.vgy.me/kG6k5m.png

You will want to do a conflict test to see if the warning is generated by a plugin. Here are the steps for doing a conflict test: https://woo.com/document/how-to-test-for-conflicts/

Let us know if you have any questions.