Player not working

  • Hello,
    we would like to use the player plugin in our website. Somehow it’s not working and i would appreciate to get some help.

    – We get an error message ‘cannot load media or it’s not supported for your device. The funny thing is that on an local installation it shows the video. But not on the live website version.

    – As mentioned above the video stream shows up on a local installation. Unfortunately it loads and stops after a couple of seconds.

    Would be great to get your assistance.

    Thank you

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