Player misbehaving on iPhone

  • Resolved zemog

    (@zemog)


    1 year, 4 months ago

    Hello!

    I’ve found that the player is misbehaving on iPhone, this happens for a single episode on a page, and with a playlist.

    The episode seems to load fine, except that when it begins playing, the duration of the episode appears as “nfinity : aN : aN ” and the audio playback restarts after about 2 minutes of playtime. Sometimes at 1:58, sometimes at 2:06.

    Tested on two iPhones, one using Chrome and Safari on the second one. Same page works flawlessly for Android (Firefox, Chrome and Edge) and desktop browsers (Edge, Firefox, Chrome on Windows 10). So to me that rules out the source audio file.

    At least one of the iPhones’ main language is not English, but Spanish, and perhaps the date format is dd-mm-yy instead of mm-dd-yy but I don’t know if this could have an impact. I can’t confirm the main language of the other iPhone.

    Any ideas? Thanks in advance

    Edited to add:
    Using plugin version 2.22.0 on WP 6.2.2

    • This topic was modified 1 year, 4 months ago by zemog.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter zemog

    (@zemog)

    Update to confirm the second iPhone’s lang is English and USA Region. So, I think that takes down my theory of the language/date settings ??

    Also rolled back the plugin to 2.21.0 and had the same results

    • This reply was modified 1 year, 4 months ago by zemog. Reason: Added previous plugin version test
    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    Hi @zemog!

    Thank you for bringing it to our attention.

    Could you please clarify if this issue occurs with all the episodes or just a specific one? It would also be helpful if you could provide us with the URL of an example episode so that we can investigate the problem directly on your website.

    Thank you and best regards,
    Sergiy, development team.

    Thread Starter zemog

    (@zemog)

    I gladly have to report that it was a false alarm. While preparing a demo page for you I became aware that the audio file was being pulled from a CDN thru a custom handler to prevent hotlinking, so it turned out that the custom function was not sending the content-length header correctly.
    So, my guess is that Safari just treated the data as faulty, while Windows’ browsers could recover from the error (?) Anyway, the dev fixed the custom handler and the error is gone now.

    Thank you so much for your quick response, and apologies for the mishap.

    Regards!

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    Hi @zemog,

    I’m glad to hear that you were able to resolve it!

    Best regards,
    Sergiy.

Viewing 4 replies - 1 through 4 (of 4 total)
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