• Resolved tumptyteapot

    (@tumptyteapot)


    Hi
    This was all working beautifully but since updates the ‘show player’ control was unticked and when I try to get it working again it just doesn’t.
    I’ve checked for a plugin conflict and not found anything. Any ideas would be great. Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • ceshew

    (@ceshew)

    I’m having the same problem. Everything was working fine this morning with the plugin and then I ran some updates and the player controls no longer show up on my product pages the way they were. There is still a link area there but it is blank. If I hover over the blank area where the player should be, it shows a link there and if I right click and open the blank link in a new tab, the audio file is there.

    The pages are here:
    categories:
    https://devineandshew.com/product-category/orchestral/
    individual product:
    https://devineandshew.com/product/babies-and-kittens/

    I’m hoping you can help me clear these issues up as I really like the plugin!

    Plugin Author codepeople

    (@codepeople)

    Hello to both, @tumptyteapot and @ceshew,

    First all, my apologies for the delay in respond your tickets, WordPress one more time has stopped sending me the notification of the new tickets.

    @ceshew I’ve visited your links and the players are there, so, I guess you have installed the update of the plugin that fixes the issue.

    @tumptyteapot Could you let me know the version number of your copy of the plugin, please?

    Best regards.

    Thread Starter tumptyteapot

    (@tumptyteapot)

    Thank you it is Version 1.0.48

    Plugin Author codepeople

    (@codepeople)

    Hello @tumptyteapot,

    Please, create a ticket in my private website for checking your settings in detail:

    https://wordpress.dwbooster.com/support

    I think the cause of the issue is related with the URLs to the audio files associated to the products. I guess the plugin is not able to identify that these URLs are pointing to audio files.

    Best regards.

    Thread Starter tumptyteapot

    (@tumptyteapot)

    Thank you so much!

Viewing 5 replies - 1 through 5 (of 5 total)
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