• Resolved meau

    (@meau)


    After recording a message I click Play and the button changes to Pause, but I’m not hearing anything. Also, the button is on Pause for longer than what the recording is.

    The recording can be saved without problems and it plays back when I access it from Tools -> Easy Voice Mail.

    I’ve tried this in both Chrome and Firefox and I experience the same issue in both browsers.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Phoenix Studio

    (@phoenixstudiodz)

    Hello,
    Thanks for reaching out, can you please send us a link of the page where you used the plugin (in private [email protected] or in this page) , we will investigate the issue and hopefully fix it soon.
    Best regards

    Thread Starter meau

    (@meau)

    I experience the fault on all my pages, so I created a new one for testing.

    https://englishforgood.online/for-phoenix-studio-testing/

    Plugin Author Phoenix Studio

    (@phoenixstudiodz)

    Hello, after checking your page we found that the issue is caused by security restrictions in your page.
    To be able to playback the audio the plugin need to create the audio and invoke the browser to play it. since your website does not allow that kind of content to be loaded into the page, the playback feature will not work.
    In your case the header Content-Security-Policy is set to default-src 'self' data: 'unsafe-inline' 'unsafe-eval' * you need to add blob: it should become something like this: default-src 'self' blob: data: 'unsafe-inline' 'unsafe-eval' *
    Since you have apache2 server, here where you should look:
    – Check if this header is set by .htaccess
    – Check if this header is set by your tempalte.
    – Check if it is set by your apache2 config files
    – Check meta in html page it should contain blob ex: <meta http-equiv="Content-Security-Policy" content="default-src 'self' blob: data: 'unsafe-inline' 'unsafe-eval' *">

    The last one does not apply to you.

    Thread Starter meau

    (@meau)

    Thank you for directing me to the problem.

    For the sake of others.

    • I use Shield Security
    • Under ‘HTTP Headers’ I had ‘Enable CSP’ switched on, along with each of the following also turned on: Self, Inline Entities, Embedded Data, Allow eval()
    • I turned off ‘Enable CSP’ and left all the others on, but the problem remained
    • I added default-src 'self' blob: data: 'unsafe-inline' 'unsafe-eval' * to the ‘Manual Rules’ and now (after saving of course) I can hear my recordings when I hit Play

    I truly appreciate your help, @phoenixstudiodz.

Viewing 4 replies - 1 through 4 (of 4 total)
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