• Resolved agblee1970

    (@agblee1970)


    Hi, only the first time you click Play on one of the audio files does it work. Subsequent clicks on other audio files nothing happens.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter agblee1970

    (@agblee1970)

    Also discovered this is only an issue on Firefox 133.0.3 (desktop) Safari and Chrome tested with no issues.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Thank you for reaching out to us. I have carried out a test using your link above and it works in my Firefox browser, “Same version as yours”. Can you clear your browser cache, then try again.

    Kind regards.

    Thread Starter agblee1970

    (@agblee1970)

    Hi, thanks for your reply. I tried that and definitely have progress. They more often play now, however sometimes it just sits and scrolls and after maybe a minute or so something happens. Sometimes I find clicking into another browser window and then back to original window makes the mp3 play, weird! On other browsers it works immediately all the time.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Does your Firefox browser have any type of addon / extension added?

    Kind regards.

    Thread Starter agblee1970

    (@agblee1970)

    In Add-ons and themes I have “Adblock Plus – free ad blocker” installed. I disabled it, cleared the cache and tried again. To be fair it does always work and is consistant, ie the first one plays immediately, but clicking another one sometimes means you get the progress bar scrolling and after a minute or so it starts playing. Happens regularly. So it does work, but often after clicking the first one it regularly delays before playback will happen.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I just did another test in my Firefox browser. I clicked every single audio on the link above and it played for me. So I can confirm that the is no issue on my end ?? This might be related to your computer or laptop.

    Kind regards.

    Thread Starter agblee1970

    (@agblee1970)

    Thanks so much for your help, and agreed, and hopefully it is an isolated incident.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    You are most welcome ?? Enjoy the plugin.

    Kind regards.

Viewing 8 replies - 1 through 8 (of 8 total)
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