Placeholders not working in transactional emails

Hey there,

I am using Brevo to send transactional emails but none of the placeholders are working. Nothing is showing under the shipping or billing address block. The item list is empty as well whereas, it works fine in automation emails like the “Abandoned Cart” email.

I am using placeholders in transactional emails mentioned here:

https://help.brevo.com/hc/en-us/articles/360006850600

Don’t know if this helps but I have tried sending transactional email through brevo with woocommerce as default email template and it is working fine but when I use brevo template, none of the placeholders are working.

I am not using test emails. I have tested them as a customer.

• This topic was modified 11 months, 2 weeks ago by rpeaks.