Placeholder tag in mail stays raw when no file was uploaded

Hello @andrekelling,

Yes, it’s a default behaviour.

The tag can be replaced dynamically if files are uploaded; if no files are uploaded, the tag will remain displayed.

But there’s also workaround to that if you want, I’ll give you the code that’s need to be add in your theme/functions.php that will remove the upload tag if it’s empty.

Please let me know.

You mean some snippet to hook in to that contact form 7 mail out template? yes please!

i am sure it would help others finding this post too!

@glenwpcoder ping

from what my customer said the raw placeholder wasn’t visible ever when someone uploaded nothing. just a month ago.

@andrekelling, can you please send me a link to your page?

Okay,

thats is the relevant site with the contact form and file upload plugin active: https://plustaschen.de/kontakt/

The plugin is in current latest version 1.3.7.5?there.

Thanks, can also provide a screenshot of your Contact -> Drag & Drop Upload settings?

I tried it on my server and it seems correct.

As you can see the screenshot here

https://ibb.co/0FjFQbk
https://ibb.co/4MK4mXs

okay,

here the config for the mail template: https://ibb.co/zPRTB1h

here how it looks in mail https://ibb.co/BrdR8Vk

so maybe something concerning other plugins in use. e.g. Conditional Fields for Contact Form 7 ?

Thanks for all the screenshots.

I will try and activate the Conditional Field plugin I’ll let you know if I can replicate the issue.

I have tried with the condition field plugin and it doesn’t have any issue, can you check if there’s any plugin add-on/plugin that’s related to contact form 7? maybe it’s caused by other plugin.

I’d like to investigate further if you like, if it’s okay I would like to ask for your admin & password for your admin.

Just let me know, you can email me [email protected].

Thanks.

i created an account on the staging site for you. you should have gotten an email.
the staging works almost the same. you are required to login to see the site.

you can click around like crazy there. but you have no file access: define( 'DISALLOW_FILE_EDIT', true );

i am really excited if you can find something.

and did you found something?

Hello @andrekelling,

The latest release was a quick fix.

I tried to copy the settings on your site and test in my stage/local but still I cannot replicate the issue.

All the configuration in your settings is correct, so I cannot pinpoint what the issue is

Can you allow my account to edit/add files in your staging? I will try to edit/add debug code, so I can identify the issue.

Please let me know.

Glen

hmm. no sorry, that won’t be possible.
i will do a debugging by myself and i may find something and post that here.