Placed Order, Ordered Product, Sales amount not being passed to Klaviyo

  • Resolved EBlaney

    (@eblaney)


    2 years, 1 month ago

    None of the information above is being passed to Klaviyo.

    I deactivated the Klaviyo plug-in in WooCommerce, reactivated it and followed the ‘connection with Klaviyo’ instructions. However, it made no difference even though Klaviyo re-imported the last ninety days of data from WooCommerce. I have had lots of Placed Orders and have delivered product to customers in the last two weeks since we launched. None of this activity has been imported by Klaviyo.

    Plenty of other information (active on site, Started Checkout etc) are being imported by Klaviyo but with none of it relates to Placed Order, Ordered Product or the monetary value of transactions (sales) in WooCommerce.

    Has anyone else had this issue and if so can you please share the solution?

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