Placed Order not being passed reliably

@berkmh thanks for reaching out. Would you mind making a support ticket with this question? By making a support ticket, we will have access to the necessary Klaviyo information/integration settings that are essential to resolve this issue.

Behavior such as this may happen if the Klaviyo webhooks (which are responsible for syncing order data in real time) are not registering. Feel free to include a link to this forum post when you submit your support ticket. You can contact support by following the steps in this guide: https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support

@berkmh Klaviyo relies on Webhooks which are unreliable. Just google “woocommerce webhooks not firing” and you’ll see loads of people having the same issue, especially with order.created and order.updated.

This is why many plugins don’t rely on them and just make their own API calls. Some will use ActionScheduler.

We’ve told @klaviyo about those issues repeatedly, but they don’t plan to change them any time soon, so they directed us to custom development.

Maybe if more people report those issues, they’ll take the issue seriously…

Hi George @subscriptiongroup – Thanks for your feedback – I passed that along to our product team! Klaviyo uses a combination of Webhooks and a periodic sync to catch any events that we might have missed (just in case). If you are still seeing issues, would you mind sharing your Klaviyo company id or if you’d rather not share it here, could you create a ticket and link it so we can follow-up? https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support. Thank you.

Hi @klaviyo we have disabled the webhooks because they were not reliable and they were slowing down our site on big promos. We now use your periodic sync and trying to resolve some different issues.

Since we don’t use webhooks, this is not really a problem for us anymore, however you should keep in mind that you now have at least two websites (us and the OP) that have identified issues with webhooks. It’s very likely more people experience issues and don’t have the skills or capacity to identify and report them…

@subscriptiongroup – Got it, thanks so much for that background and glad you found a workable solution (although certainly not ideal). There was a brief time where some webhooks for a small number of organizations weren’t registering appropriately which I think is what OP was likely seeing – that issue was resolved a few weeks ago when it was reported. They would have fallen back to the periodic sync so the events still came in, just potentially delayed.

I’ll share the feedback of slowness with webhooks with our product team!