• Resolved gygoole

    (@gygoole)


    My two sites have a same problem. Pressing Place Order button fails to move to the next step in checkout.

    The sites:
    https://www.rasterdoo.com
    https://www.bobihome.me

    The order goes through and I see it in my Orders with status “Processing”.
    However, the user gets confused because after pressing the button nothing else happends:
    – the page does not move further (if using bank transfer or cash)
    – the checkout page gets a semi-transparent layer

    What i tried to no avail:
    – disable all plugins & change to twentyfifteen theme
    – rollback woocommerce to version 3.8.1
    – create default WooCommerce pages again in woo/status/tools
    – use CSS trick to remove jquery overlay:

    
    /* Fix issues with jquery overlay blocking checkout button  
    */
    .woocommerce .blockUI.blockOverlay {
    position: relative!important;
    display: none!important;
    }
    
    

    None of these helped, so I returned to latest version of woo, enabled theme & plugins. I then used a third WP site on my VPS as a testbed for a new woocommerce installation. I created one product with 10 on stock, one payment method (check) and again could not move past “Place order”.
    Since the situation is same across all installations I send one report from site rasterdoo.com. What should I try now?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.rasterdoo.com
    Site address (URL): https://www.rasterdoo.com
    WC Version: 4.0.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.14
    Action Scheduler Version: ? 3.1.4
    WC Admin Version: ? 1.0.3
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.16-1+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 64 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.29-0ubuntu0.16.04.1-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Total Database Size: 161.19MB
    Database Data Size: 116.22MB
    Database Index Size: 44.97MB
    wp_woocommerce_sessions: Data: 38.06MB + Index: 3.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.33MB + Index: 0.27MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.25MB + Index: 0.19MB + Engine InnoDB
    wp_b2s_posts: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_b2s_posts_drafts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b2s_posts_favorites: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b2s_posts_sched_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b2s_post_sched_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b2s_user: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b2s_user_contact: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b2s_user_network_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_eg_grids: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_eg_item_skins: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
    wp_eg_navigation_skins: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nxs_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nxs_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 15.05MB + Index: 2.22MB + Engine InnoDB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 38.56MB + Index: 29.11MB + Engine InnoDB
    wp_posts: Data: 11.13MB + Index: 2.97MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 5.20MB + Index: 2.44MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tg_item_elements: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tg_item_skins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 1.52MB + Index: 2.53MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 1.02MB + Index: 0.52MB + Engine InnoDB
    wp_yith_ywpar_points_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2913
    cs_template: 44
    custom_css: 1
    customize_changeset: 7
    essential_grid: 32
    nav_menu_item: 16
    page: 10
    post: 35
    product: 8750
    revision: 580
    shop_order: 89
    the_grid: 4
    wpcf7_contact_form: 1
    x-portfolio: 8
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    Advanced Custom Fields PRO: by Elliot Condon – 5.8.8
    Akismet Anti-Spam: by Automattic – 4.1.4
    Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social
    Adenion – 6.2.0
    
    Cornerstone: by Themeco – 4.2.3
    Default Media Uploader View: by leemon – 1.0.8
    Envira Gallery: by Envira Gallery Team – 1.8.9.1
    Essential Grid: by ThemePunch – 2.3.6
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    Jetpack by WordPress.com: by Automattic – 8.3
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
    Limit Login Attempts Reloaded: by WPChef – 2.10.1
    PDF Embedder: by Lever Technology LLC – 4.6
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.67
    
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Slider Revolution: by ThemePunch – 6.2.2
    Search & Filter: by Designs & Code – 1.2.12
    Snippet: by Themeco – 2.1.1
    Super Socializer: by Team Heateor – 7.12.40
    Email Forms: by Themeco – 2.0.5
    The Grid: by Themeone – 2.7.4
    UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.6.1
    
    User Role Editor: by Vladimir Garagulya – 4.53.1
    WooCommerce Blocks: by Automattic – 2.5.14
    WooCommerce: by Automattic – 4.0.1
    WP Full Auto Tags Manager: by Guillemant David – 2.2
    WP Google My Business Auto Publish: by Martin Gibson – 2.18
    X – Content Dock: by Themeco – 1.1.4
    X – Custom 404: by Themeco – 1.1.3
    X – Disqus Comments: by Themeco – 1.1.4
    YITH Live Chat: by YITH – 1.4.4
    YITH WooCommerce Ajax Product Filter: by YITH – 3.9.0
    YITH WooCommerce Ajax Search: by YITH – 1.7.6
    YITH WooCommerce Points and Rewards: by YITH – 1.4.3
    YITH WooCommerce Quick View: by YITH – 1.4.0
    YITH WooCommerce Wishlist: by YITH – 3.0.9
    
    ### Inactive Plugins (22) ###
    
    bbPress: by The bbPress Contributors – 2.6.4
    Contact Form 7: by Takayuki Miyoshi – 5.1.7
    Convert Plus: by Brainstorm Force – 3.5.6
    LayerSlider WP: by Kreatura Media – 6.10.2
    Social Login Lite For WooCommerce: by phoeniixx – 1.6.0 – Not tested with the active version of WooCommerce
    Soliloquy: by Soliloquy Team – 2.5.9
    Store Toolkit for WooCommerce: by Visser Labs – 2.2 – Not tested with the active version of WooCommerce
    Superfly Menu: by Looks Awesome – 4.3.3
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.9
    What The File: by Never5 – 1.5.4
    Woo Checkout Editor: by Themeco – 2.2.1 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 1.0.3
    X – Email Forms (MailChimp): by Themeco – 1.1.2
    X – Facebook Comments: by Themeco – 1.0.3
    X – Google Analytics: by Themeco – 1.0.3
    X – Olark Integration: by Themeco – 1.0.2
    X – Smooth Scroll: by Themeco – 1.0.4
    X – Terms of Use: by Themeco – 1.0.12
    X – Typekit: by Themeco – 1.0.3
    X – Under Construction: by Themeco – 1.2.4
    X – Video Lock: by Themeco – 1.1.3
    X – White Label: by Themeco – 1.3.4
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #8366 - /
    Cart: #8378 - /cart/
    Checkout: #8380 - /checkout/
    My account: #8382 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: X
    Version: 7.2.3
    Author URL: https://theme.co/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: x/woocommerce/cart/cross-sells.php
    x/woocommerce/loop/loop-end.php
    x/woocommerce/loop/loop-start.php
    x/woocommerce/loop/pagination.php
    x/woocommerce/notices/error.php
    x/woocommerce/notices/notice.php
    x/woocommerce/notices/success.php
    x/woocommerce/single-product/related.php
    x/woocommerce/single-product/tabs/tabs.php
    x/woocommerce/single-product/up-sells.php
    x/woocommerce/single-product-reviews.php
    
    ### Action Scheduler ###
    
    Complete: 828
    Oldest: 2020-02-28 17:51:15 +0000
    Newest: 2020-03-30 17:39:30 +0000
    
    
    • This topic was modified 4 years, 7 months ago by gygoole. Reason: Update status report

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter gygoole

    (@gygoole)

    Suddenly, an hour after I sent this message, all works!?

    I did not try to fix it since then.

    The only thing I was working on since the message was sent was a problematic messages in Apache error log:

    
    postdrop: warning: mail_queue_enter: create file maildrop/782779.13678: Permission denied
    

    I changed some permissions on /var/spool/postfix – following a procedure from here: https://linux.m2osw.com/ – nothing else…!

    Should I be happy that it works?

    • This reply was modified 4 years, 7 months ago by gygoole.

    Hey @gygoole,

    Good detective work getting that up and running! I would keep an eye on this and make sure it continues to. You could also switch to using an SMTP service instead of using the web server to send out transactional emails. That might be another approach to safeguard against this happening again.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Place Order not working on all Woo Shops on VPS’ is closed to new replies.