‘Place Order’ Button isn’t working

  • Resolved helayna

    (@helayna)


    3 years, 2 months ago

    For some reason the ‘place order’ button isn’t doing anything. I have tried deactivating all plugins and changed theme but it still happens (I am using TwentyTwentyTwo theme).

    I can see this error log:

    2021-12-12T20:35:41+00:00 INFO WC_Stripe_Controller_Checkout::checkout errors: Array
(
    [0] => billing_state_validation
    [1] => shipping_state_validation
)

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @helayna,

    That log entry is not related to the checkout page. The entry you provided is logged when there is a missing required field when a customer attempts to purchase an item via a product page or the cart page using the payment buttons.

    Your checkout page has been reviewed and the reason nothing is happening when you click Place Order is because your checkout page doesn’t have the html content wrapped in the <form class="checkout"> element. WooCommerce needs the checkout fields to be wrapped in that form element. It looks like you’re using Elementor. You should be able to add that required form element.

    Kind Regards,

    Thread Starter helayna

    (@helayna)

    Thank you for your help! Are you able to tell me exactly what I need to add and where? Sorry a bit of a novice with code.

    Cheers

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @helayna

    Did you add the Woocommerce checkout shortcode to your elementor page?

    If not I believe that’s the solution.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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