Place order button disappearing on iOS Safari

Update:

I’ve copied the site to staging, turned off the custom theme (using Twenty Twenty-Four instead) and disabled all plugins except woocommerce, update manager and woocommerce payments and it’s still an issue:

Video

Staging can be found at https://staging.thedotingdogcompany.co.uk – suggest navigating straight to /products/ to test as the links in the UI may direct you back to production.

I also noticed that the issue only occurs whilst WooCommerce Payments is in Test mode (card detail form is on screen), turning off Test Mode whilst in WooCommerce Safe Mode shows no card form and I don’t get the issue.

System Status Report from Staging:

<br><br> WordPress Environment

WordPress address (URL): https://staging.thedotingdogcompany.co.uk
Site address (URL): https://staging.thedotingdogcompany.co.uk
WC Version: 9.0.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 5 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: Apache/2.4.52 (Ubuntu)
PHP Version: 8.0.28
PHP Post Max Size: 5 GB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.0.32
Max Upload Size: 5 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.0.2
WC Database Prefix: wp_
Total Database Size: 160.32MB
Database Data Size: 108.85MB
Database Index Size: 51.47MB
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attachment: 2393
custom_css: 1
customize_changeset: 4
feedback: 3838
mailpoet_page: 1
nav_menu_item: 8
oembed_cache: 1
page: 19
popup: 2
popup_theme: 8
post: 2
product: 1536
product_variation: 400
revision: 463
shop_coupon: 392
shop_order: 4063
shop_order_refund: 80
shop_subscription: 154
wp_global_styles: 2
wp_navigation: 1
wp_template: 2
wpforms: 1
xlwcty_thankyou: 1 Security

Secure connection (HTTPS): ?
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ? Active Plugins (3)

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by Automattic – 7.8.1
WooCommerce: by Automattic – 9.0.2 Inactive Plugins (43)

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FW Food Menu: by Fastw3b – 4.7.2
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Jetpack: by Automattic – 12.3
Login Designer: by LoginDesigner – 1.6.1
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Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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rated-4 (rated-4)
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Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 1 MB WC Pages

Shop base: #6 - /products/
Basket: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #1176 - /terms-and-conditions/ Theme

Name: Twenty Twenty-Four
Version: 1.1
Author URL: https://en-gb.www.remarpro.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Not declared Templates

Overrides: /var/www/html/wp-content/plugins/woocommerce/templates/block-notices/error.php
/var/www/html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/var/www/html/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments

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Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled Admin

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pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
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Daily Cron: ? Next scheduled: 2024-06-26 18:10:26 +01:00
Options: ?
Notes: 189
Onboarding: completed Action Scheduler

Canceled: 119
Oldest: 2024-05-27 11:43:08 +0100
Newest: 2024-06-25 09:06:45 +0100

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Generated at: 2024-06-26 14:07:28 +01:00
`

• This reply was modified 9 months ago by AndyMeps.

Update:

Would greatly appreciate some assistance from plugin support. I can see posts added after this have had activity for much less important things.

For now, I have added some code to force the button to be visible on production, which is an improvement albeit a compromise in UX.

I have left the issue present on the staging URL provided above.

The code I used to “fix” it in Production temporarily:

(() => {
  console.info('running place order renable script');

  setInterval(function() {
    const element = document.getElementById('place_order');
    if (element != null && element.style.display === 'none') {
      element.style.display = 'block';

      const badButton = document.getElementById('placeOrder');
      if (badButton != null) {
        badButton.parentElement.removeChild(badButton);
      }
      console.log('re-enabled place order button');
    }
  }, 2000);
})();

?? hi there @andymeps

Thank you so much for reaching out, and for your patience — as this thread somehow got past our regular queue.

Place order button disappearing on iOS Safari

I went ahead with visiting the site at https://staging.thedotingdogcompany.co.uk, and proceeded to the Checkout page with Safari set to iOS 17.4 iPhone, and it all worked as expected. The place order button stayed on display.

Below, I am attaching a screenshot, for reference.

PHP Time Limit: 0

I am curious, why is this set to 0? Could you go ahead with setting the site’s PHP time limit to 600, and see if the issue persists, without the custom code mentioned here, or otherwise?

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

• This reply was modified 8 months, 3 weeks ago by anastas10s. Reason: typo