Place Order

  • Resolved tomdhu

    (@tomdhu)


    4 years ago

    Seems like the most recent Woocommerce update has upset the payment process in Express.

    Previously when the payment details were entered ( either by bank card or PayPal) the system immediately processed the payment and issued an order confirmation.
    Now, there are 2 extra steps with a big delay. The first extra step appears after a 5 second delay asking for order confirmation and next asks for “Place Order”.

    The delay and the extra steps confuses buyers and they quit before “Placing Order”

    Check this out here https://www.trapbarn.com/product/test/. This is for a test product costing one Pence (￡0.01) with 1 pence postage and you will see the problem.

    How can this be rectified?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @tomdhu,

    It sounds like you have disabled the “SKIP REVIEW PAGE” option from the PayPal plugin settings. Please enable it.

    Thread Starter tomdhu

    (@tomdhu)

    Hi,
    I have checked and the “Skip Review Page” is enabled and still the same.
    have you tried the ￡0.01 purchase?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @tomdhu.

    Since the paypal is in live mode, we cannot do a test purchase. Can you share the paypal error logs from Woocommere > Status > Logs for such a failed order?

    Thread Starter tomdhu

    (@tomdhu)

    Hi,
    My abandoned cart plug in shows 3 abandoned. Here with log as requested…

    2021-02-24T06:23:37+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) ------------------->
stdClass Object
(
    [METHOD] => SetExpressCheckout
    [RETURNURL] => https://www.trapbarn.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&p=https://www.trapbarn.com/basket/
    [CANCELURL] => https://www.trapbarn.com/basket/?cancel_order=true&order=wc_order_UVbXNWo8FQB1k&order_id=9440&redirect=https%3A%2F%2Fwww.trapbarn.com%2Fbasket%2F&_wpnonce=485fe75f01&cancel_express_checkout=cancel
    [ADDROVERRIDE] => 
    [BRANDNAME] => Fenn traps - direct from TrapBarn
    [HDRIMG] => https://www.trapbarn.com/pp-banner/
    [LOGOIMG] => https://www.trapbarn.com/checkout2/
    [SOLUTIONTYPE] => Sole
    [CUSTOMERSERVICENUMBER] => 
    [LOCALECODE] => en_GB
    [LANDINGPAGE] => Billing
    [L_PAYMENTREQUEST_0_NAME0] => Test
    [L_PAYMENTREQUEST_0_DESC0] => 
    [L_PAYMENTREQUEST_0_AMT0] => 0.01
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_ITEMURL0] => https://www.trapbarn.com/product/test/
    [PAYMENTREQUEST_0_AMT] => 0.02
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [PAYMENTREQUEST_0_ITEMAMT] => 0.01
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.01
    [PAYMENTREQUEST_0_TAXAMT] => 0
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [MAXAMT] => 1.02
    [PAYMENTREQUEST_0_SHIPTONAME] =>   
    [PAYMENTREQUEST_0_SHIPTOSTREET] => 
    [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
    [PAYMENTREQUEST_0_SHIPTOCITY] => 
    [PAYMENTREQUEST_0_SHIPTOSTATE] => 
    [PAYMENTREQUEST_0_SHIPTOZIP] => 
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => GB
    [PAYMENTREQUEST_0_SHIPTOPHONENUM] => 
    [PAYMENTREQUEST_0_NOTETEXT] => 
    [PAYMENTREQUEST_0_EMAIL] => 
    [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 9440
    [PAYMENTREQUEST_0_NOTIFYURL] => 
)

2021-02-24T06:23:37+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) ------------------->
stdClass Object
(
    [METHOD] => SetExpressCheckout
    [RETURNURL] => https://www.trapbarn.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&p=https://www.trapbarn.com/basket/
    [CANCELURL] => https://www.trapbarn.com/basket/?cancel_order=true&order=wc_order_OuHuhElOSqH3j&order_id=9439&redirect=https%3A%2F%2Fwww.trapbarn.com%2Fbasket%2F&_wpnonce=485fe75f01&cancel_express_checkout=cancel
    [ADDROVERRIDE] => 
    [BRANDNAME] => Fenn traps - direct from TrapBarn
    [HDRIMG] => https://www.trapbarn.com/pp-banner/
    [LOGOIMG] => https://www.trapbarn.com/checkout2/
    [SOLUTIONTYPE] => Sole
    [CUSTOMERSERVICENUMBER] => 
    [LOCALECODE] => en_GB
    [LANDINGPAGE] => Billing
    [L_PAYMENTREQUEST_0_NAME0] => Test
    [L_PAYMENTREQUEST_0_DESC0] => 
    [L_PAYMENTREQUEST_0_AMT0] => 0.01
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_ITEMURL0] => https://www.trapbarn.com/product/test/
    [PAYMENTREQUEST_0_AMT] => 0.02
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [PAYMENTREQUEST_0_ITEMAMT] => 0.01
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.01
    [PAYMENTREQUEST_0_TAXAMT] => 0
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [MAXAMT] => 1.02
    [PAYMENTREQUEST_0_SHIPTONAME] =>   
    [PAYMENTREQUEST_0_SHIPTOSTREET] => 
    [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
    [PAYMENTREQUEST_0_SHIPTOCITY] => 
    [PAYMENTREQUEST_0_SHIPTOSTATE] => 
    [PAYMENTREQUEST_0_SHIPTOZIP] => 
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => GB
    [PAYMENTREQUEST_0_SHIPTOPHONENUM] => 
    [PAYMENTREQUEST_0_NOTETEXT] => 
    [PAYMENTREQUEST_0_EMAIL] => 
    [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 9439
    [PAYMENTREQUEST_0_NOTIFYURL] => 
)

2021-02-24T06:23:38+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) ------------------->
stdClass Object
(
    [TOKEN] => EC-4EE07859T5291632U
    [TIMESTAMP] => 2021-02-24T06:23:38Z
    [CORRELATIONID] => cc76122c6470d
    [ACK] => Success
    [BUILD] => 55360868
)

2021-02-24T06:23:38+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) ------------------->
stdClass Object
(
    [TOKEN] => EC-0J668112D8540944Y
    [TIMESTAMP] => 2021-02-24T06:23:38Z
    [CORRELATIONID] => d343c6f228fa6
    [ACK] => Success
    [BUILD] => 55360868
)
    Plugin Author WebToffee

    (@webtoffee)

    Hi @tomdhu,

    Upon checking the logs, we can see that the ACK response is Success. If you could share a screen recording of the issue, that would be really helpful. You can share it via this link.

Viewing 5 replies - 1 through 5 (of 5 total)
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