Pixelation

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @managedata

    I am sorry to hear about the issues encountered. This is something we are investigating at the moment.

    You can try adding the following to your wp-config.php file and see if that helps:

    define('NGG_DISABLE_IMAGICK', FALSE);

    You will need to recreate the thumbnails for the failing galleries, if they come out fine, please go to Tools >> Site Health >> Info (at the top) and then “copy site info to clipboard”, then paste it on a notepad and please check what version of Imagick you have and share that with us. We think this could be related to version 3.5+

    Please keep me posted.

    • This reply was modified 6 months, 1 week ago by Jaime Segura.
    Thread Starter managedata

    (@managedata)

    Hi Jaime,
    I have added the line to my wp-config.php, recreated the thumbnails and deleted the browser cache. No success.

    I don’t know if this helps but the picture with the correct thumbnail has a format of 1800 x 1013 pixels. The file name ends with “-scaled”.

    The other pictures with wrong thumbnails all have a format of 900 x 1200 pixels. The filenames don’t end withs “-scaled”

    The imagick version is 3.7.0:

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1693
    imagemagick_version: ImageMagick 6.9.13-10 Q16 x86_64 18376 https://legacy.imagemagick.org
    imagick_version: 3.7.0

    Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @managedata,

    I just realized the value of the constant I gave you is set to “false”, not sure if you noticed, it should have been like this:

    define('NGG_DISABLE_IMAGICK', TRUE);

    Please try that and let me know again.

    Sorry for the trouble.

Viewing 3 replies - 1 through 3 (of 3 total)
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