Pixel not working

  • Resolved schablon

    (@schablon)


    2 years, 10 months ago

    Hi. With this plugin, I cannot connect my website to Facebook Pixel. Actually, everything was working, but the connection was suddenly lost. I have deleted and reinstalled the plugin several times but the problem persists.

    – I start installing the plugin; I enter pixel, catalog etc information, everything is completed, I get the answer that the installation is successful. But when I go back to pixel, nothing works.

    Also an image from inside the plugin: https://prnt.sc/26a27vn

    There is no information about the connection.

    What you need to know: My Facebook account is fully authorized on Pixel, 2FA is on, also this was working before.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @schablon

    I hope you’re well, thanks for reporting your issue with the plugin!

    Also an image from inside the plugin: https://prnt.sc/26a27vn

    There is no information about the connection.

    I can’t see the screenshot, it seems that I need to login to see it.

    Could you please re-upload it via https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply?

    In addition to that, to resolve the above problem, please try the following steps:

    – Change your WordPress site language to English under WP Admin > Settings > General

    – Change your WooCommerce store currency to USD under WooCommerce > Settings > General

    I hope that helps!

    Let me know how it goes!

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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