Pixel not sending correct item_id and item_group_id

Hi,

We’re still having issues with the pixel not sending the correct item_id and item_group_id depending on the event for variable products.

Currently when we view a variable product page it is sending the item_group_id as the item_id, whereas it should just send it as the item_group_id so we can match it correctly within the catalog.

When we add a variation to the cart it should send the item_id of that variation, but instead it’s sending the item_group_id as the item_id.

E.g. we have a variable product with item_group_id 19661. When viewing the product page it’s showing the item_id as 19661 within the snap pixel helper which doesn’t match in our catalog because 19661 doesn’t exist as an item_id since it’s an item_group_id, and when adding a variation to cart it’s still showing 19661 as the item_id but it should change to be the variation item_id which in this example should be 19663.

Most of the time it’s not matching correctly because of the above.
Can you please fix this issue?

Thanks.

• This topic was modified 4 years, 5 months ago by sifagroup.