Pixel ID is missing

  • Resolved Jarciano Silva

    (@jarciano)


    2 years, 10 months ago

    I did the installation of PIXEL through Google Tag Manager, the tests it is 100% correct on the site. (as a business manager I detect it correctly), when installing the plugin and correctly connecting the facebook page to the account, at the end of the procedure a Woocommerce page opens with Pixel ID is Missing error.

    See the logs below to help identify the possible problem

    View post on imgur.com

    
### WordPress Environment ###

WordPress address (URL): https://waihome.com.br
Site address (URL): https://waihome.com.br
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Tamanho total do banco de dados: 19.85MB
Tamanho dos dados do banco de dados: 16.54MB
Tamanho do índice do banco de dado: 3.31MB
wp_woocommerce_sessions: Dados: 0.09MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 0.16MB + índex: 0.22MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 0.13MB + índex: 0.13MB + mecanismo InnoDB
wp_bv_fw_requests: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_bv_ip_store: Dados: 0.19MB + índex: 0.20MB + mecanismo InnoDB
wp_bv_lp_requests: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_nmgr_wishlist_itemmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_nmgr_wishlist_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_options: Dados: 5.36MB + índex: 0.17MB + mecanismo InnoDB
wp_postmeta: Dados: 3.52MB + índex: 0.84MB + mecanismo InnoDB
wp_posts: Dados: 5.45MB + índex: 0.33MB + mecanismo InnoDB
wp_revslider_css: Dados: 0.13MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_css_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_layer_animations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_layer_animations_bkp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_navigations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_navigations_bkp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_sliders: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_sliders_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_slides: Dados: 0.19MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_slides_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_static_slides: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_static_slides_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.06MB + índex: 0.02MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_usermeta: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_attributes_lookup: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.05MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wpmailsmtp_debug_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_yith_wcwl: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yith_wcwl_lists: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

### Post Type Counts ###

attachment: 965
customize_changeset: 41
etheme_portfolio: 6
mc4wp-form: 1
nav_menu_item: 8
nm_gift_registry: 1
page: 18
popup: 1
post: 8
product: 140
revision: 235
schema: 2
shop_coupon: 1
shop_order: 6
staticblocks: 8
testimonials: 3
wp_global_styles: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Advanced Access Manager: por Vasyl Martyniuk <[email protected]> – 6.8.1
Brave Conversion Engine: por Brave – 0.5.7
Breeze: por Cloudways – 2.0.3
Contact Form 7: por Takayuki Miyoshi – 5.5.6
XStore Core: por 8theme – 4.1.4
Facebook para WooCommerce: por Facebook – 2.6.13
Site Kit by Google: por Google – 1.73.0
Jetpack: por Automattic – 10.8
WPBakery: por Michael M - WPBakery.com – 6.9.0
Loco Translate: por Tim Whitlock – 2.6.1
MC4WP: Mailchimp for WordPress: por ibericode – 4.8.7
Maintenance: por WebFactory Ltd – 4.05
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: por MalCare Security – 4.77
Massive Addons for WPBakery Page Builder: por MassivePixelCreation – 2.4.8.1
NM Gift Registry and Wishlist Lite: por Nmeri Media – 2.5.2
Slider Revolution: por ThemePunch – 6.5.19
Juno para WooCommerce: por Juno Gateway de Pagamentos para ecommerces – 2.4.1
Woo Payment Discounts: por WPCodelibrary – 1.3.0
Frenet Shipping Gateway for WooCommerce: por Rafael Mancini – 2.1.11
Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
WooCommerce: por Automattic – 6.4.1
WP Mail SMTP: por WPForms – 3.4.0
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.4

GMAPS for WPBakery Page Builder (Visual Composer): por WWP – 1.7
YITH WooCommerce Wishlist: por YITH – 3.8.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base da loja: #15 - /loja/
Carrinho: #7 - /carrinho/
Finaliza??o de compra: #8 - /checkout/
Minha conta: #9 - /minha-conta/
Termos e condi??es: ? A visibilidade da página deve ser pública

### Theme ###

Name: XStore Child
Version: 0.0.1
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.1.4
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### Action Scheduler ###

Concluído: 453
Oldest: 2022-04-02 09:22:21 -0300
Newest: 2022-05-02 14:14:44 -0300

### Status report information ###

Generated at: 2022-05-02 14:29:24 -03:00

    facebook_for_woocommerce-2022-05-02-2fdfe7336418f84f9f7c82dceebc98b5.log
    05-02-2022 @ 01:13:48 – Unable to detect valid feed configuration: No catalog ID

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Im getting the same error

    Hello @jarciano

    Thanks for your message! Let’s try the following steps and let us know if it works to resolve the error:

    1) First, I would suggest navigating to https://www.waihome.com.br/wp-admin/options.php and confirming that “wc_facebook_external_business_id” is not blank and does not contain non-Latin characters.

    This is a common cause of the problem you are encountering.

    If there are non-Latin characters, please update the field and then try to connect to Facebook again. You can check more details here.

    2) When connecting a Facebook Page or Account to a third-party application, like WooCommerce, 2FA is required by Facebook.com.

    You can find more information about this requirement here: https://www.facebook.com/help/148233965247823

    Can you please make sure that 2FA is enabled for your account and then try to connect your store to Facebook again?

    If it’s already enabled, please disable it and re enable it again. Try to connect one more time.

    Thread Starter Jarciano Silva

    (@jarciano)

    Hello @nathvi
    It worked, thank you very much.

    Thread Starter Jarciano Silva

    (@jarciano)

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Pixel ID is missing’ is closed to new replies.