Pixel events firing twice

  • Resolved seopros31

    (@seopros31)


    4 years, 2 months ago

    i have installed the plig in (facebook for woocommerce). but the problem is that all the events like VIEW CONTENT, ADD TO CART, and PURCHASE are firing twice,
    example: if there is only 1 ADD TO CART, > it will show as 2 ADD TO CART.

    Can any one please help me in this regard
    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
  • Simon

    (@simonskyverge)

    Hey @seopros31,

    Thanks for the great question. To confirm, are you running the latest version of the plugin? The plugin should be monitoring for certain actions fired by WooCommerce in order to print the tracking actions to page. We have seen that some custom themes are not firing the actions as we’d expect, and so can cause an issue, though I haven’t seen one that’s caused duplicate actions just yet.

    To start with, I’d like to take a look at your site to see what information I can find with the Pixel Helper extension. This should let me see what is being tracked by our pixel integration, and when.

    Could you please share with me a URL of a product that causes these duplicates to be recorded?

    Cheers,

    Simon.

    Simon

    (@simonskyverge)

    Hey @seopros31,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Simon.

Viewing 2 replies - 1 through 2 (of 2 total)
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