Pixel dosn’t see Add to cart actions

Hi there @prot0c0l,

Pixel unfortunately does not see “add to cart” actions from product page when I try to test events in Events Manager.

If you haven’t yet updated to the latest version of the Facebook for WooCommerce plugin, can you please update it and see if the Pixel behavior persists?

We have added many pixel fixes in the latest version.

Let me know how that goes.

Unfortuantely does not work.
pixel see button action but does not see – “Add to cart” action

Here is screenshot – https://prnt.sc/12avkx8

Hi @prot0c0l,

Download the Pixel Helper to make sure the Pixel is working 100% as expected. The link to it and more on Pixel troubleshooting can be seen at this link.

See if there are any errors in the Pixel when doing a test with adding to Cart, and if there are then please let us know what it is here!

Hi, no errors. Pixel only snow “Button Click Automatically Detected” I attach screenshot. In events manager on facebook no errors.

Screenshot – https://prnt.sc/12hiez3

Hi @prot0c0l

Thanks for sharing the screenshots.

Yes, I was able to test then when Add to cart button was clicked, generated data saying it’s just a button click not Add to cart event.

Link to image: https://d.pr/i/Tdl3xc

However, I tested my own product on my test site, I didn’t see any error:

Link to image: https://d.pr/i/ajBk8w

Therefore this must be a conflict either with your theme or one of your plugins.

Please kindly do a conflict test, the full guide is available here: Conflict Test Guide.

Basically, you can:

• Switch the theme temporarily to Storefront, check on the front end and test adding to cart and check again using Facebook pixel helper Chrome addon.
• If that doesn’t resolve the issue, you might want to do plugins conflict test. Please refer to the above documentation (Conflict Test Guide)
• If you have caching plugins, you can clear your cache and also disable them temporarily when you do test

I hope that helps!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.