Piwik did not answer. Please check your entered Piwik URL.

I have the same issue and I don’t understand why.

This plugin doesn’t work ?

Fresh install of wordpress 3.8.1
Fresh install of piwik 2.0.3
Fresh install of wp-piwik 0.9.9.8

When I try to go to Support

cURL is available.
allow_url_fopen is enabled.

When I try to run test script I need to wait a long time before to have

*** Test 1/2: SitesManager.getSitesWithAtLeastViewAccess ***
Using: cURL
SSL peer verification: enabled
User Agent:
Call: https://blog.mydomain.com/analytics/?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=XML&token_auth= + TOKEN
Result:

Time: 63.14s

*** Test 2/2: SitesManager.getSitesIdFromSiteUrl ***
Using: cURL
SSL peer verification: enabled
User Agent:
Call: https://blog.mydomain.com/analytics/?module=API&method=SitesManager.getSitesIdFromSiteUrl&url=http%3A%2F%2Fvincent.dauce.fr&format=XML&token_auth= + TOKEN
Result:

Time: 63.1s

Why it doesn’t replace the token I gave ? because if I copy the Call it’s work for me with my token

Same here.

On 2 websites all is fine, on the third i become this error.
But url and token 100% correct!

WP: 3.8.1
WP-PIWIK: 0.9.9.8
PIWIK: 2.0.3

Same here. I have

An error occured: Piwik did not answer. Please check your entered Piwik URL

in the plugin home and

An error occured: Please check URL and auth token. You need at least view access to one site.

within the settings tab.

I have tried several things – turning off casheing, made a user and gave them view acccess and used their individual auth code, several variations of the URL just in case. No luck.

Looks like the HTTP requests aren’t send. There is no return code (e.g., 200 OK) shown.

Maybe you are running a firewall or something similar which blocks outgoing HTTP requests? (Maybe you should ask your web host or have a look at your log files.)

You are running REST API? PHP API is not working at the moment with the latest version of Piwik.

I used REST API and it doesn’t work.

The URL is working when I call from my computer.

I have a firewall but what is the flow I need to open ? because WordPress and Piwik are on the same server. ?

I’m running Rest API and Auth token…

Ok it was an issue with my firewall.

I didn’t change my firewall but I change de URL to switch to localhost (https://localhost/).

And added the virtual host

<VirtualHost *:80>
        ServerName localhost

        DocumentRoot /home/myblog/www/analytics/
        <Directory /home/myblog/www/analytics/>
                Options -Indexes FollowSymLinks MultiViews -ExecCGI
                AllowOverride None
                Order allow,deny
                allow from all
        </Directory>
</VirtualHost>

I don’t have a firewall. I reeeally need to fix this. Can we properly establish the cause?

Thanks

Anna

I am using: Piwik URL (REST API):

Getting same error: An error occured: Piwik did not answer. Please check your entered Piwik URL

I tried different variations of url and no luck.

Any idea on what can be done to resolve this? Thank you.

Note: I had to use www in url to get it to work (nothing else worked) – hopefully this will help others having same issue.

Hi,
I’ve exactly the same problem. Summary:

• into one (public) server I’ve both wordpress and piwik in two different virtual servers:
  <VirtualHost *:443>
  ServerName piwik.mydomain.com
  DocumentRoot /var/www/piwik
  ….
  <VirtualHost *:80>
  ServerName https://www.mydomain.com
  DocumentRoot /var/www/wordpress
  ….
• when I try to set Piwik URL (REST API) = https://piwik.mydomain.com I see:
  An error occured: Please check URL and auth token
• when I try to use from the server console the same command that I see in test script, it works
• when I try to use from my linux (outside the server farm) console the same command that I see in test script, it works
• into another (public) server I’ve a website with a page with the piwik script and it works

Update:
if I set WP-Piwik to use http connection instead the https, it works.

How I can solve this problem?
Thanks!

This topic is resolved with the new version
Piwik 2.2.0 and WP-Piwik 0.9.9.10

Thanks, now I’m using PHP API.

I also got this working. I think the problem may have partially been caused by my site being in a cluster on a shared server.

This is what my setup was like

Piwik path (PHP API, beta): /home/cluster-sites/number/domain.co.uk/public_html/piwik

Auth token: 3numbersandletters0 (note, only the numbers and letters not the text at the start)

Also, I had to update to the latest plugin version too, Piwik 2.2.0 and WP-Piwik 0.9.9.10. For some reason I had to disable WP-Piwik before it would show me the update. The update for piwik itself came up in a bubble and I simply clicked though. ??