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Resolved Ferreidea
(@ferreidea)

4 years, 1 month ago

Hi!

We have already uploaded the product feed into the catalog section of Pinterest but we are facing some isues and the products are not displayed in our account.

The feed we have uploaded is the same we are using in facebook and Google Adwords / Google Shopping Campaings generated by the module Product Feed Pro for WordPress and in these platforms are not giving any errors to publish our products ADS.

We have contacted the customer service of Pinterest and they say that the feed should be modified we quote:

“Thanks for reaching out, I understand you are facing some issues with your catalogues ingestion.

I took a look at your feed and I can see that our system is reporting two errors:

Error 113 “Some items have price value formatting errors in product metadata, so those items will not be published”:

Enter price values for all items or delete items that are missing price values before your next update. Formatting should follow the standard ISO-4217 code for your currency. Example: 1.00USD or 1.00 USD.

Error 121 “Invalid Formatting Required Attribute: Link – Your product link contains invalid UTM tracking parameters”:

How the URLs are structured will depend completely on the service you use for tracking. The way it works is that we will replace the parameters with actual information that the service you use will then interpret and elaborate a report of it. The URL would look like this https://www.example.com/?m={campaign_id} and after the user clicks the link, we will replace campaign_id with the actual value.

You can have more details about the error messages of your data source in this article:
https://help.pinterest.com/business/article/data-source-ingestion#section-9516

I suggest you reach out to the third-party service you’re planning on using so they can guide you on how to elaborate them. You can check all the properties we support by checking this article.”

Could you help us?

Kind regards

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

supportadtribes
(@supportadtribes)

4 years, 1 month ago

Hi,

Thanks for using our plugin and reaching out to us.

Of course we can help. Let us start with the price issue. Make sure you are using a price field mapping that looks like this:
https://www.dropbox.com/s/yzsqrse7tc9zcy8/pinterest-suffix.png?dl=0

And you can get rid of the UTM tracking issue by disabling the Google Analytics feature in the feed configuration: https://www.dropbox.com/s/2wpv5ozodtevcle/disable-GA-pinterest.png?dl=0

That should do the trick. Let us know if this worked out for you.

Thread Starter Ferreidea
(@ferreidea)

4 years, 1 month ago

@supportadtribes thank you so much for your answer!

We did exactly what you tell us and we have solved one of the two issues reported by Pinterest.

We have reached out the pinterest team and the have answered to us the following, queote:

“Hi,

Thanks for your quick reply.

I took a look at your feed updates and I’m happy to inform you that one of the error reported has been solved.

Please note that the error 113 is persisting, as you can see in the screenshot below:
?
I recommend editing the feed following the guidelines provided in my previous email and consult our help center article:
https://help.pinterest.com/business/article/data-source-ingestion#section-9516

Once you have done this, our system will review it in the next 24h, please then check your feed status by going in your Catalogues field. All you need to do is follow the steps below:

Click on Ads
Select Catalogues”

So as you can see it seems that the issue with the proce format is persisting…

How can we solve that?

Kind regards

PS:

We are very pleased with WordPress developers like you that help people to solve their issues with heart…we work with prestashop for other websites in Prestashop and there anybody helps anybody without the dollar coming first…so, thank you very much.

supportadtribes
(@supportadtribes)

4 years, 1 month ago

Hi,

Did you use the field mapping for price we suggested as that should solve the issue? https://www.dropbox.com/s/yzsqrse7tc9zcy8/pinterest-suffix.png?dl=0

Can you send us the feed URL you are using for Pinterest so we can check the feed itself?

Thread Starter Ferreidea
(@ferreidea)

4 years, 1 month ago

Thanks for your answer @supportadtribes

Yes, we did exactly what you explain in ypu last message, but the issue persists.

Here we atattch you our feed url for pinterest: https://cantinetta-vino-frigo.it/wp-content/uploads/woo-product-feed-pro/xml/njnhZQ244i42WWot7lwxlVYbIGsNeVKD.xml

Kind regards

supportadtribes
(@supportadtribes)

4 years, 1 month ago

Thanks for sending over the XML feed. The currency (EUR) is still in the wrong place. Please make sure it is in the suffix field as shown in the screenshot:https://www.dropbox.com/s/yzsqrse7tc9zcy8/pinterest-suffix.png?dl=0

Hope this helps.

Thread Starter Ferreidea
(@ferreidea)

4 years, 1 month ago

@supportadtribes solved!

Kind regards

supportadtribes
(@supportadtribes)

4 years, 1 month ago

Perfect, thanks for the heads-up!

Viewing 7 replies - 1 through 7 (of 7 total)

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