Pins upload, but then disappear when I press ‘Update’

  • When I upload my CSV, the pins populate fine. However as soon as I go to save the page (pressing ‘Update’), the pins disappear.
    This plugin and all my other plugins are up to date. Any idea what might be causing this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Chandni Patel

    (@phpwebdev)

    Hi @paulas22,

    Are all your pins getting removed or some gets saved and some gets deleted?
    Will it be possible for you to provide a demo csv you are using for me to check?

    Regards,
    Chandni

    Thread Starter paulas22

    (@paulas22)

    Hi Chandni,

    All the new pins get deleted.

    The only pins that remain are the ones from previous uploads.

    I am using the CSV template that’s available to download from the plugin, with the below format:

    Latitude, Longitude, Marker-Title, Marker-Content

    Thank you


    Plugin Author Chandni Patel

    (@phpwebdev)

    Hello @paulas22,

    I am not sure how many pins are already added, but php post limit could be an issue.
    If you let me know more details, I can help you out better.

    Regards,
    Chandni

    Thread Starter paulas22

    (@paulas22)

    Hi Chandni,
    I have 166 pins so far (which were added over time in groups of 5 or 6)
    This was working fine until recently.
    Would you say this sounds like a PHP issue?
    Thank you

    Plugin Author Chandni Patel

    (@phpwebdev)

    Hi @paulas22,

    I would not call it an issue actually. There is a limit on the number of fields that can be posted in php.ini. So the limit for that might have reached for your server, so rest of your data is not getting posted.

    I would suggest you check the settings and the post limit.

    Regards,
    Chandni

Viewing 5 replies - 1 through 5 (of 5 total)
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