Pins don't display popup Info, More Info broken as well

You write “like it used to”. What did you update since the last time it worked? Any custom changes you made somewhere?

I think it’s something in Jetpack causing it, but can’t figure out what. Turning that off fixes it.

Does it still work fine for you on your site?

When I click a marker on your map it doesn’t open. And someone else had the same issue, and on my local host I had it for a moment. But then later it worked fine again.

I almost start to think that Google made some changes in the js files that are loaded when the map is created.

It was Jetpack, but I still haven’t pinpointed what specifically in it was causing the issue.

I have the exact same issue. If you can find the solution that would be great, I do not have Jetpack running on the site.

Cheers
Luke

Same problem here. Until Wednesday everything was fine. Since then markers do not expand on click.
I deactivated all other plugin, tried it in a test system with twenty fifteen theme,…

So does the plugin run on its own then correctly with the markers using the default theme?

It seems like it might be changes made on Google’s side. Since it has been working fine.

https://developers.google.com/maps/documentation/javascript/tutorial

Cheers
Luke

That could be. I think Google changed something in its own code. :/ By the way clustering is working..

Same Problem here, first I thought it was a Safari bug but now it’s not working at all

I think I figured out what is causing it, at least it fixes the problem on my site.

If you go to the settings page and look for this option “If street view is available for the current location, then show a link to enable it from the info window?” Can you disable it, and test again? ( if you have a caching plugin running do clear the cache ).

If this fixes it then something clearly changed in the Google Maps library / API behavior.

What happens when the street view option is enabled, is that once you click on the marker a request is made to the map API to check if street view is actually available at the clicked location. Something clearly goes wrong with the request ( which worked before ) and it stops.

I will look for a better fix ( other then just disabling street view ) in a few days. I’m traveling at the moment, so don’t have much time experiment with the code.

That fixed the problem for me. Thanks.

Fixed it for me. Thanks

Interesting side note, still not working on my wife’s iPhone nor on my iPhone, but it does work on my iPad….and as noted above it fixed the problem on my laptop. Doesn’t work on my iPhone via wifi or cellular. Caching issue, maybe?

I think I found the problem in the code of the plugin that breaks it.

Removing this line fixed the problem for me when I had the street view option enabled. Clicking the marker opened the info window again.

Open the /js/wpsl-gmap.js and search for this line and remove it.

google.maps.event.clearListeners( infoWindow );

If someone can try it out as well, and let me know if this fixes the problem for them as well?

Hey Tijmen,

thank for your very fast support. I removed the line activated street view again. And it works! Everything is fine.