• Resolved amrevnc

    (@amrevnc)


    I am using Jetpack stats, but have turned off the options for tracking the Administrator (my role) and all other internal roles. When working on the site in the Admin portal, I get long lag times with every click. The status line indicates the site is, “Looking up stats.wp.com.” Looking through the forums, it seems like that is because Jetpack relies on that service for its stats. If so, why is it going out to that when it isn’t supposed to be tracking me?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – by default, Jetpack’s stats do not include visits from logged-in users. Many site owners find this useful since tracking your own visits artificially inflates your traffic. You don’t need to make any changes to achieve this in Jetpack stats.

    Thread Starter amrevnc

    (@amrevnc)

    Thank you, but this doesn’t answer my question. Given that Jetpack is not including my visits, why is my website going to out “stats.wp.com” every time I change pages?

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – the reason you see stats.wp.com on your pages is because it is an integral part of how we’ve implemented the tracking system. This mechanism enables us to comprehensively monitor all views on your pages and gather valuable data for your analysis.

    It’s important to note that we track all statistical data, including information for logged-in users. However, we have designed the system to withhold the display of stats data for logged-in users until you enable the option by going to Jetpack ? Settings ? Traffic.

    Once you choose to enable the option to show stats for logged-in users, our system will promptly start presenting the data for these users in the statistics dashboard. This can provide you with a more comprehensive understanding of your website’s performance, including insights into user engagement among logged-in visitors.

    I hope that helps! ??

    Thread Starter amrevnc

    (@amrevnc)

    That does help, thank you. But it also is a horrible implementation. Every time I switch pages the lag is 30 seconds or more as it pings stats.wp.com. To edit a page, I click “Edit page” and often walk away to do something else while it loads. Now that I know this is by design and not a bug, I will have to go find another stats plugin and security plugin and delete Jetpack. It’s too bad; you have a great product, but I can’t keep losing this much productive time for a design that adds no value.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I just want to edit one of the statements I mentioned above. Actually, I just found after opting out of tracking certain roles, the traffic wouldn’t sent to our server at all. However, we still use stats.wp.com for other racking purposes. For example, to check checking if the script is loaded.

    Every time I switch pages the lag is 30 seconds or more as it pings stats.wp.com.

    This shouldn’t happen because we haven’t see this issue on our test site or from any other user.

    If you have only the Jetpack plugin installed and other plugins deactivated + default WordPress theme like Twenty Twenty installed, then also, it creates the lag?

    Thread Starter amrevnc

    (@amrevnc)

    Thank you for the clarification, but obviously that doesn’t change anything from the user’s standpoint.

    My theme and most other plug-ins are the same ones I’ve had for three years and are inherent to the design. So if there is a conflict with Jetpack, a relatively newer addition that replaced two other plug-ins (security and stats), then Jetpack has to go. I’ll note that the lag time has been steadily getting worse over the past year or so.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – it might be possible, any new update came to any of your other plugins/themes installed on the site, and the issue started from that point.

    If deactivating other plugins and switching the site to WordPress default theme; for example, the “Twenty Twenty” theme doesn’t help, then you can try to deactivate the Jetpack Stats module from the modules page and then check back again if that helps.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Pinging stats.wp.com in back end’ is closed to new replies.