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(@warden989)

non of my customers does not get email with photos for confirmation ...i tried to send it to my email and still nothing


` wp-core

version: 6.3.1
site_language: cs_CZ
user_language: cs_CZ
timezone: +02:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes

wordpress_path: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www
wordpress_size: loading…
uploads_path: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/uploads
uploads_size: loading…
themes_path: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/themes
themes_size: loading…
plugins_path: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-active-theme

name: OceanWP (oceanwp)
version: 3.2.1 (latest version: 3.5.0)
author: OceanWP
author_website: https://oceanwp.org/about-me/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/themes/oceanwp
auto_update: Deaktivováno wp-themes-inactive (1)

Twenty Twenty-Three: version: 1.0, author: the WordPress team (latest version: 1.2), Automatické aktualizace zakázány wp-plugins-active (10)

Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi (latest version: 5.8), Automatické aktualizace zakázány
Elementor: version: 3.6.2, author: Elementor.com (latest version: 3.16.4), Automatické aktualizace zakázány
Envato Elements: version: 2.0.11, author: Envato (latest version: 2.0.12), Automatické aktualizace zakázány
GDPR Cookie Consent: version: 2.1.1, author: WebToffee (latest version: 3.1.4), Automatické aktualizace zakázány
Ocean Extra: version: 1.9.4, author: OceanWP (latest version: 2.2.0), Automatické aktualizace zakázány
picu: version: 1.11.0, author: Haptiq, Automatické aktualizace zakázány
Smash Balloon Instagram Feed: version: 6.1.5, author: Smash Balloon (latest version: 6.2.2), Automatické aktualizace zakázány
Stratum - Elementor Widgets: version: 1.3.13, author: MotoPress (latest version: 1.3.15), Automatické aktualizace zakázány
Yoast Duplicate Post: version: 4.4, author: Enrico Battocchi & Team Yoast (latest version: 4.5), Automatické aktualizace zakázány
Yoast SEO: version: 21.2, author: Team Yoast, Automatické aktualizace povoleny wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1673
imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2020-12-04 https://www.imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 503 GB
imagick::RESOURCETYPE_DISK: 1.84467440737E+19
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 503 GB
imagick::RESOURCETYPE_MEMORY: 251 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 1.84467440737E+19
imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, JBG, JBIG, JNG, JNX, JPEG, JPG, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.26 wp-server

server_architecture: Linux 5.15.0-72-generic x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 10000
time_limit: 600
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 512M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-09-25T14:32:35+00:00
utc-time: Monday, 25-Sep-23 14:32:35 UTC
server-time: 2023-09-25T16:32:33+02:00 wp-database

extension: mysqli
server_version: 10.5.17-MariaDB-1:10.5.17+maria~ubu2004-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 67108864
max_connections: 3000 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content
WP_PLUGIN_DIR: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nedefinováno
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: utf8_general_ci wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable picu

picu_upload_dir: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/www/wp-content/uploads/picu
picu_base_slug: kolekce
php_current_user: uid2658428
safe_mode: Off
server_time: 14:32
blog_time: 16:32
memory_in_use: 28,00 MB
php_extensions: Core, OAuth, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, geoip, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, memcache, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, soap, sockets, sodium, sqlite3, standard, tidy, tokenizer, uploadprogress, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Claudio Rimann
(@pandulu)

1 year, 1 month ago

If picu is not able to send emails, there is usually a problem with WordPress emails in general.

Please follow the steps described here and let us know if any of this worked:
https://picu.io/docs/faq/#emails-dont-work

Thread Starter warden989
(@warden989)

1 year, 1 month ago

after i tried to reset password, i received email for reset … so wordpress emails sends , ….. and those another steps are not my problem .. just 1.
Plugin Author Claudio Rimann
(@pandulu)

1 year, 1 month ago
Ok, a few more questions that could help to find out what’s happening.
1. I do understand, that all of your clients didn’t receive the emails, is this correct? Or did others receive the emails?
2. Could you try approving a collection and are you getting the emails to yourself (there should be a confirmation email to the authors address)?
3. Did you (and if possible your client) check if the mail landed in Spam?
4. Do you have access to PHP error logs from your server?
Thread Starter warden989
(@warden989)

1 year, 1 month ago

1- yes … noone gets emails
2- i tried but not recieved any email with approved collection
3- nothing in spam
4-yes i have

Plugin Author Claudio Rimann
(@pandulu)

1 year, 1 month ago

Ok. I would check the error logs, and see if there’s any errors just around or after the time an email should have been sent.

Also, did you set another FROM email address in the picu settings? Could you try to set another one, using the domain you’re sending from?
Thread Starter warden989
(@warden989)

1 year, 1 month ago
1. in error logs is only(as error) 16min after sending mail :
  – AH00128: File does not exist: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/sub/sitemap/robots.txt
  – AH00128: File does not exist: /data/0/c/0cf44698-7182-46f5-a0cb-318a9a2ceff8/michaelastrasikova.cz/sub/sitemap/sitemap.xml.gz
2. i did : site michaelastrasikova.cz … email FROM : [email protected]
Plugin Author Claudio Rimann
(@pandulu)

1 year, 1 month ago

Hm, ok. Could you change the email address to something else like contact@mic… (instead of the no-reply)?

Maybe you could also ask your hosting provider, if there are any special rules that could prevent those emails from getting sent?

Thread Starter warden989
(@warden989)

1 year, 1 month ago

ok now i got it…. propably my fault …i had to create new email(no-reply@) at hosting provider (domena) and after that it works …. thanks for support ??

Plugin Author Claudio Rimann
(@pandulu)

1 year, 1 month ago

Thanks for letting us know!

Not your fault at all. Usually, a “no-reply” address indicates that clients shouldn’t reply to this address, which is why we use it as a default.

I guess that some hosting providers block sending from a no-reply@ address, because it is often used to send spam.

Instead of creating this mailbox just for picu, you could also change the FROM address in picu Settings to use an existing address, I think this should work as well!

Great to know that it’s working now!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘picu not sending emails to customers’ is closed to new replies.

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