Pictures not showing / missing

  • Resolved gkemperle

    (@gkemperle)


    4 years, 11 months ago

    I’ve just configured WP Mail SMTP with Sendinblue, free account. Test email was successfully sent, but is missing pictures. Same happens with all other emails sent from WP (WooCommerce for instance).

    When I inspect email, this is the element constituting the logo – strange src address: 

    
https://ci6.googleusercontent.com/proxy/ALTYArn63euM6amDXkSWXf64xaWiI-w355-BMnNhXEWbPV08U6EOP4k65IfQiPlOM7ArVqXOpnaJXB7_WTjnTKwDliij-Zfq4PQf76wfisjGbtUqCje52RtW9AGutRXBozeY-sq5x1_9emt3UxL5XfUY2FZPbeZ2F8NkdgrIvIaOXjUxNo8FQIqUVT2CbuDzvezGvZ3GjvSRgJjnQ_D9OUhhouJwSlxAN2DFKgW5RF74vSmnQ6EnKbnCxa5CxdH1_SpqT3jfvS5NtHoaVNTgR7SLaI9tBdVVElbu15YYTxtS2Ox55rI4mtZUCe05vXlvQHpVA5Hnd-x_Yu1uQj05g6BAqRCrQB9Sa6VJUZOt2Deo9xDYM7HUi4z3AVnlPy_TUMl6yDg0jv1XErsXDW89TwLzez-1NCoXv6QEQQ1RhETPobL4i3-MCj2wQeLXIhCHVBYUId1uVW3YcLqAzRUoKih5mv2zpmRVnn5OFZZOkJ5LGAJXozD9x-ch8cI0fm3uaHkUjd3jIIqU3H7UTQkzSx74vl4dPOGPzSYE0ZrSyQswbF1GrPKIIYzs9gi-57SShw=s0-d-e1-ft#https://4olo4.img.bh.d.sendibt3.com/im/2774304/74d2c2383a18babc9974cb16c618b57b11821f82c628447f22b64bea11cc10e7.png?e=b84lncIjSOZUGjPSMXqJP6JVD_0hGY4att7YZ1vuVta9ToOAjAEP5Zg4TVHxyL1rNlRYZ_yYC36WMeWe5iQnAFAi_5hnpZ6ldKfwNtUVH2WEdpb9KO51N3jpHK_ZEpZzUTSAdEMdHf-m61nIziZe7Pyn22PgRRTzqcvY9nvBV6Varw4-r_cCbtWXtyGViE6lW2AWWsURFEYXEBm06_3MFxx358IPvl9Gcpj7KyFqQkJPcnIZaqK0Vo63jOQx0fmpZwYBVuPOAM6HU8JZl_PtGMQFMocjoA6ngL3GfdyK

<img src="https://ci6.googleusercontent.com/proxy/ALTYArn63euM6amDXkSWXf64xaWiI-w355-BMnNhXEWbPV08U6EOP4k65IfQiPlOM7ArVqXOpnaJXB7_WTjnTKwDliij-Zfq4PQf76wfisjGbtUqCje52RtW9AGutRXBozeY-sq5x1_9emt3UxL5XfUY2FZPbeZ2F8NkdgrIvIaOXjUxNo8FQIqUVT2CbuDzvezGvZ3GjvSRgJjnQ_D9OUhhouJwSlxAN2DFKgW5RF74vSmnQ6EnKbnCxa5CxdH1_SpqT3jfvS5NtHoaVNTgR7SLaI9tBdVVElbu15YYTxtS2Ox55rI4mtZUCe05vXlvQHpVA5Hnd-x_Yu1uQj05g6BAqRCrQB9Sa6VJUZOt2Deo9xDYM7HUi4z3AVnlPy_TUMl6yDg0jv1XErsXDW89TwLzez-1NCoXv6QEQQ1RhETPobL4i3-MCj2wQeLXIhCHVBYUId1uVW3YcLqAzRUoKih5mv2zpmRVnn5OFZZOkJ5LGAJXozD9x-ch8cI0fm3uaHkUjd3jIIqU3H7UTQkzSx74vl4dPOGPzSYE0ZrSyQswbF1GrPKIIYzs9gi-57SShw=s0-d-e1-ft#https://4olo4.img.bh.d.sendibt3.com/im/2774304/74d2c2383a18babc9974cb16c618b57b11821f82c628447f22b64bea11cc10e7.png?e=b84lncIjSOZUGjPSMXqJP6JVD_0hGY4att7YZ1vuVta9ToOAjAEP5Zg4TVHxyL1rNlRYZ_yYC36WMeWe5iQnAFAi_5hnpZ6ldKfwNtUVH2WEdpb9KO51N3jpHK_ZEpZzUTSAdEMdHf-m61nIziZe7Pyn22PgRRTzqcvY9nvBV6Varw4-r_cCbtWXtyGViE6lW2AWWsURFEYXEBm06_3MFxx358IPvl9Gcpj7KyFqQkJPcnIZaqK0Vo63jOQx0fmpZwYBVuPOAM6HU8JZl_PtGMQFMocjoA6ngL3GfdyK" width="250" alt="WP Mail SMTP Logo" />

    Same happens with other emails. Src address 

    
"https://www.sola-lila.si/wp-content/uploads/2016/07/logo-institut_m-e1468584235561.png" gets substituted for https://ci4.googleusercontent.com/proxy/JFmliOqCSAVZoQMWpMwt1zZ89V_zw7TozrQnwaOJqkyu1kk1w_0ZxC9QKnWW-cFsxE3UzTG5Xeuj6LlRmeX6aN0d7LKLPyenlFeG9hToJBLmDAvPEfeazXjKWvQ_D3PDPmuHJgxJFsuK0IEqad4o0pn0qNVj3FG1HEkNCmibPS2VmiVUblwyM2tkOm32rQeFFjexV17F5iXYthE5_NoNWucRUc6I1Xiqpu78rcE92sDqrG177sUNZHIpecBthIEjrvpVA7V790oBd13MK6cgMeTsftKxbBid3L2P-8xQg3P2voSb-R2D4m0Z_j46DNMOMB5JS_0ysx4hhtikX3N2wzDutW08fusdr94TrqKvbQ1RVaygaug8f3zACR1CVqd5X0BJdyaQhjurXuPi4mYc_eT8AAJLDXCuTAsdZULnhymQWSjVxp90pW_KT6-bAtvEeTFrtrdm9ogb6K8Z2MaqO_Pp49uHcRW54e9mkEUmctBfwkNCRdUdksoDJ0w6Gh5DvJ4nYa4yTR7REoSBpnd65HYm8NTIby0TLun_7Rc_MmrB=s0-d-e1-ft#https://4olo4.img.af.d.sendibt2.com/im/2774304/7a670225207a65fdc72202b0db4e1e98d39c67c774768c033f58451f5fc6e4a4.png?e=WfT_LUl00B_p17oNL-Gl4ThZgw7qUUxoBVLk00KxMqZJe7cjsWVJbd9trer2zFJ1oKCtqfZf40uy8KsKt3--Jiz7nSRyYTWp23NQX7Qim1R353tIbvUN4k28dOvrTp8lzi84M5tNMGYMCHOt8hYBp_Q0ME6qKtZgk1FtF24JksTLGzd3gbaXbJCHJ2f1sdmowxq9jWsZai7385S8kG8oJXPcUPg3292aYzT_0vOFsSlb-nTuM8FLU0e4OSzDXBRbVzLDtKmHSTvLuAqChePaIZKU

    I have even verified the domain on Sendinblue.

    What am I doing wrong?

    Thank you!

    Gasper

    • This topic was modified 4 years, 11 months ago by gkemperle.
    • This topic was modified 4 years, 11 months ago by Yui. Reason: please use CODE button for code formatting
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @gkemperle,

    Gmail by default does that, probably to filter the spams. You can check the original message to see the exact source of the image. If you can see the image with the source in the original message, you probably have images settings off in Gmail or any other Gmail add-ons creating the issue.

    I hope this helps!

    Thread Starter gkemperle

    (@gkemperle)

    Actually no, the link in the original is: 

    https://4olo4.i=
mg.af.d.sendibt2.com/im/2774304/7a670225207a65fdc72202b0db4e1e98d39c67c7747=
68c033f58451f5fc6e4a4.png?e=3D05NhaImI-7jHMUyA9q1ykFznMQ3f1iziiCA0w8GyghAwU=
kF_d_zB1oruElfSd6B7DDcOHqpxJQr_qVI27gaWgANHhe39cpstCaMeGG3DULGK6gR9vElNC2YD=
WMrWQQCYo50y5k-ZMSekpp7_KRKUNrgiUBUn3XifunwFAJJlg5mpdvRyP3Aas36zeGfi6bZ0uT6=
exMGnsqcpVKLc6l9ZMZV9k1qmDAwZsvAqkYUtjg2R1iPjZZbpOR8uVwJyiGT1lQXJzf4I4pVFYd=
tPpergjjBB

    It should be: https://www.sola-lila.si/wp-content/uploads/2016/07/logo-institut_m-e1468584235561.png

    It seems that pictures sent through Sendinblue get different url. Why?

    Isn’t the point of Sendinblue of to send messages that don’t get filtered as spam?

    Thank you for your help!

    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @gkemperle,

    I’m one of the developers working on this plugin and I would just like to check with you if these image issues with Sendinblue were resolved?

    If you could, it would be great, if you could test some other mailer in the plugin, if you will experience the same issues…

    I tried to reproduce this issue, but I was not able to. All images work fine for me (also using the Sendinblue mailer).

    Have a nice day!

    PS: lep pozdrav ??

    Thread Starter gkemperle

    (@gkemperle)

    Hi man – Zdravo!

    Unfortunately not, but I haven’t experiment yet … Just sent a test email and what I get is this

    Not sure, what could be wrong. I had no picture issues with other SMTP plugins, but they for some reason always stopped working after a few hours, so I’m trying this one. It seems stable, just the pictures issue.

    I could give you remote desktop access if you’re willing to help.

    Thank you – Hvala!

    • This reply was modified 4 years, 11 months ago by gkemperle.

    Hi @gkemperle,

    Please contact Sendinblue support with details about the issue. There could be some options within your Sendinblue account, causing the issue. We are not able to reproduce the issue with our Sendinblue mailer integration in various environments.

    Thanks!

    Thread Starter gkemperle

    (@gkemperle)

    Hi!

    I was about to send a support ticket to SendinBlue and realized it suddenly started working just as it should – pictures are now showing, even with the old emails. And I’ve honestly changed nothing ??

    Thank you for your time!

    Hi @gkemperle – No problem. I’m glad the issue is now resolved.

    Have a good one!

Viewing 7 replies - 1 through 7 (of 7 total)
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