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Reply To: Pics show in edit view, but not in public view

TGC5308 — Sat, 14 Nov 2020 17:31:14 +0000

I went to media settings and unchecked “organize my uploads into month and year based folders.” It didn’t work.

I’m wondering if the problem could be permissions, or what folder the pictures are being directed to. I read Changing File Permissions” but I don’t seem to be getting any answers from that documentation.

I read similar topics in another thread but I can’t find anything newer than about two years old.

TGC

Reply To: Pics show in edit view, but not in public view

Rene Hermenau — Mon, 16 Nov 2020 11:56:23 +0000

@tgc5308 Please send me the system information from wp staging > tools > system info and also a link to your staging site.

You can use the contact form on that page: https://wp-staging.com/support/

Cheers
René

Reply To: Pics show in edit view, but not in public view

TGC5308 — Mon, 16 Nov 2020 16:31:29 +0000

Thank you, Rene.

The contact form did not work. I sent you an email.

TCG5308

Reply To: Pics show in edit view, but not in public view

Rene Hermenau — Tue, 17 Nov 2020 11:20:28 +0000

@tgc5308 could you please send us a screenshot of the error your get while using the contact form?

Thanks, see you in the ticket system:-)

Reply To: Pics show in edit view, but not in public view

TGC5308 — Wed, 18 Nov 2020 01:56:31 +0000

The problem was with the reCAPTCHA. It takes a long time and the arrows spin, then it tells me the reCAPTCHA has timed out.

It works now.

As for my original issue: I am being asked to provide FTP information now. I sent you the system information you asked for. Could you find anything in that file to help the problem?

TGC

Reply To: Pics show in edit view, but not in public view

Rene Hermenau — Wed, 18 Nov 2020 20:08:39 +0000

Hello @tgc5308,

we’ll reply to you in our ticket system as soon as possible. If you do not get an answer tomorrow at the latest please give me a heads up here.

René

Reply To: Pics show in edit view, but not in public view

TGC5308 — Fri, 20 Nov 2020 15:00:18 +0000

Hi Rene.

Just following up on your suggestion to contact you if I didn’t get a response. I haven’t heard from anyone yet.

TGC

Reply To: Pics show in edit view, but not in public view

Rene Hermenau — Fri, 20 Nov 2020 15:38:28 +0000

I am sorry, what is your surname? Then I can have a look at our ticket system.
(We have a lot of incoming tickets at the moment but usually, reply to all of them.)

You can optionally send me your contact data to my private contact form: https://www.xsimulator.net/contact-us/

So all of these emails will go directly and only to me.

Reply To: Pics show in edit view, but not in public view

TGC5308 — Tue, 01 Dec 2020 17:32:42 +0000

This is what has been happening. I have three sites. I tried WP Staging on one site and as I wrote, the images do not show. There was a big orange notice saying WP Staging has not been tested with WordPress 5.5.3. So I changed the version back to 5.5.1 hoping this would fix the problem. Nope.

Another site uses Word Press 5.5.1 and the images are showing. This is why I reverted the problem site to 5.5.1 as well. So now I need to figure out this new mystery of why one site works and one does not.

I realize I am using the free version, and paid members come first. That’s why I probably need to figure this out myself.

Reply To: Pics show in edit view, but not in public view

Rene Hermenau — Wed, 02 Dec 2020 13:08:25 +0000

When you contact us by using the support link above and providing us with a link to that staging site we can have a look at your site.

Did you change the default image location from wp-content/uploads to something else on the site where the images are missing?