Pickup/Dropoff locations not working in emails

  • Resolved gregorinci

    (@gregorinci)


    2 years, 5 months ago

    I’ve created an email template using {pickup_place} and {dropoff_place} but neither are working. I have pickup and dropoff locations set and added to all items however it’s not showing in the email.

    Here’s the template I’m using:
    Hi {customer_name},
    You can pick up the {items_name} on {pickup_date} at {pickup_place} after 12:00PM.
    The reservation is for {num_days} days. The {items_name} should be dropped off at {dropoff_place} on {dropoff_date} before 2:00PM.
    Thanks!

    This is what the email looks like:
    Hi Robin Gregorinci,
    You can pick up the Ameda Breastpump on 09/30/2022 at after 12:00PM.
    The reservation is for 28 days. The Ameda Breastpump should be dropped off at on 10/28/2022 before 2:00PM.
    Thanks!

    You can see neither pickup location/dropff location are rendering in the email.

    FYI: I’m unable to share the page link because the site is behind a firewall.

Viewing 1 replies (of 1 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,

    Thanks for your detailed message. It looks like the special tags {pickup_place} and {dropoff_place} are supported by the template you are editing (probably the customer email template), in fact they are being replaced.

    If a special tag was not supported, then you would actually see the raw tag in the message, like {pickup_place}. This is not the case, but the problem is that it seems the system is replacing the tag with an empty value.

    We understand you defined the pickup and drop off locations by creating the proper relations with your rental items, but such locations must be selected during the booking process, or the rental order will have no locations assigned.

    The pick up and drop off locations must be enabled from the Configuration settings so that the search forms to start the booking process will present a drop down of locations available for pick up and drop off.

    As long as your rental order has got locations assigned, the email message should be able to properly replace the special tags with the actual value of the locations.

    Lastly, another possible issue could be the translations. In case you have set up multiple languages and provided some translations from the apposite page in the back-end of Vik Rent Items, it may be possible that these translation values are empty, and that would explain why the replacement is made with an empty string.

    We invite you to reach out to our technical support team should you keep having issues, as this is something quite technical that should be tested directly from your website back-end, especially because we would like to understand better what rental order you tried, and what template file you are testing. For this reason, getting in touch with our team members from our website is probably a better solution.

    Thank you!
    The VikWP Team

Viewing 1 replies (of 1 total)
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