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Resolved

(@seekmo)

I have this errors, and can’t generate a normal feed. It only scan 19 products from 1100+. Any ideea why?

[08-Sep-2021 06:26:06 UTC] PHP Warning:  simplexml_load_file(): I/O warning : failed to load external entity "/home/customer/www/rainbowmarket.ro/public_html/wp-content/uploads/woo-product-feed-pro/xml/wEcJAGAQMkNDfAuKux5sxJLdg2cj4ux7_tmp.xml"; in /home/customer/www/rainbowmarket.ro/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1464
[08-Sep-2021 06:26:06 UTC] PHP Warning:  copy(/home/customer/www/rainbowmarket.ro/public_html/wp-content/uploads/woo-product-feed-pro/xml/wEcJAGAQMkNDfAuKux5sxJLdg2cj4ux7_tmp.xml): failed to open stream: No such file or directory in /home/customer/www/rainbowmarket.ro/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 4577
[08-Sep-2021 06:26:06 UTC] Copy of file failed

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

supportadtribes
(@supportadtribes)

3 years, 6 months ago

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with the plugin.

Would you be so kind as to send us the plugin debug.log URL so we can see how you configured your feed and if its still updating properly. Instructions on how to retrieve the debug.log URL can be found here: https://adtribes.io/send-your-debug-log-to-support/

Thread Starter seekmo
(@seekmo)

3 years, 6 months ago

Thank you for reply. Here is the link for debug.log.

https://www.rainbowmarket.ro/wp-content/uploads/woo-product-feed-pro/logs/debug.log

supportadtribes
(@supportadtribes)

3 years, 6 months ago

Hi,

Thanks for this. I checked your debug.log and found you configured three feeds. Two of them seem to be working fine, the last one not:

https://www.rainbowmarket.ro/wp-content/uploads/woo-product-feed-pro/xml/bvrdob4Gz4ZhjU2ySkik0yw0xpyygRGM.xml –> 1197 products

https://www.rainbowmarket.ro/wp-content/uploads/woo-product-feed-pro/xml/wEcJAGAQMkNDfAuKux5sxJLdg2cj4ux7.xml –> 1232 products

https://www.rainbowmarket.ro/wp-content/uploads/woo-product-feed-pro/xml/2cAjG3NnHSR95JWzpkFHUXJekENzJql2.xml –> Feed file no longer exists

However, none of those feeds is having 19 products in it so I am not sure which of the feed you were referring too?

Thread Starter seekmo
(@seekmo)

3 years, 6 months ago

This is from yesterday.

supportadtribes
(@supportadtribes)

3 years, 6 months ago

These are the feed numbers from yesterday and today:

[08 Sep 2021 13:18] => 1232
[09 Sep 2021 02:21] => 1232

So I am not sure where they are getting that low number of products from, it is not something we see in the logs or feed itself.

supportadtribes
(@supportadtribes)

3 years, 5 months ago

Hi,

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 6 replies - 1 through 6 (of 6 total)

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