PHP upgrade causing issues with Page Builder

  • Resolved bdsherman

    (@bdsherman)


    3 years, 3 months ago

    WordPress has been notifying me that my PHP version 7.0.33 required update due to security issues. My hosting company now has 7.4.16 available. I ran the PHP Compatibility checker and the report showed that “some plugins or themes were skipped as they were too large to scan before the server killed the process”. I also got a syntax error: unexpected end of JSON Input. I decided to ask my hosting company to upgrade my PHP to the new version. Big mistake – when it completed, I had no content showing on my website. My hosting company put my site back to the older version of PHP but that did not have any effect. After some sleuthing, they determined that the issue was the Site Origins Page Builder plug-in and they disabled it. I can now see the text on my website, but not the photograph that forms the background for my home page or any of the photo banners on several of my other pages. I’ve tried upgrading the plugin to the latest version and activating it again but when I do that I lose all my content again.
    I am not a very experienced web designer and I really don’t know what to do next, so I am reaching out to the experts for some assistance. I did back-up my site before upgrading the PHP but have not tried a restore of the site yet.
    Can anyone provide me with assistance on how to get my website back to where it was before the PHP update?
    Many thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    The errors relate to the legacy widgets bundled with Page Builder. We’ve started the process of updating them but it’s quite a bit of work. The easiest option to resolve the issue immediately would be to remove the legacy widgets and instead make use of the matching widget from the SiteOrigin Widgets Bundle.

    The legacy widgets bundled with Page Builder are:

    animated-image
    button
    call-to-action
    list
    price-box
    testimonial

    Animated Image and List don’t have a matching option in the SiteOrigin Widgets Bundle but the others do.

    How many pages do you have that make use of the above widgets? PHP should ideally be downgraded while resolving the issue.

    Plugin Support Andrew Misplon

    (@misplon)

    Alternatively, you can try the below beta release version of Page Builder which has a limited resolution for the issue:

    https://siteorigin.com/wp-content/uploads/2021/12/siteorigin-panels.2.15.4-beta-2.zip

    Once the ZIP file is on your desktop, head over to Plugins > Add New > Upload Plugin. Select the ZIP file and overwrite the existing version of Page Builder when prompted. A site backup/restore point should ideally be made before proceeding. It isn’t essential but it would be prudent.

    Thread Starter bdsherman

    (@bdsherman)

    I have been able to resolve the issue with my website by downgrading my PHP for now. Thanks so much for your assistance and I’ll look forward to the updates to Page Builder.
    Dale

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Dale

    Thanks for the update. We’ll release a new version of Page Builder during the week. If possible, please, let us know how it goes.

    Thanks again.

    Andrew

Viewing 4 replies - 1 through 4 (of 4 total)
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