PHP Update Crash

  • Hi
    I am currently running PHP 7.3, but if I update to 7.4 or higher, the website crashes. There’s no text, just white screen.
    I disabled all plugins, still crash.
    Changed to an alternative theme and the website loaded. Go back to Astra and crash.
    I have looked at other topic replies and check that PHP module ctype_xdigit is installed.

    Any suggestions on what to try?

    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)

  • HI Richpaine!

    Maybe the following link help you hopefully.

    Click Here

    Thank you !!

    Hi @richpaine,

    I know this sounds silly, but just in case. Are you using the latest version? If you are, have you tried to reinstall the Astra theme?

    If it doesn’t help, you might want to enable the Debug mode to find out what causes the issue. This doc will show you how to enable the Debug mode.

    Please let us know how you go.

    Kind regards,
    Herman ??

    Thread Starter richpaine

    (@richpaine)

    Hi Herman,

    Thanks for your reply. No, I just enabled another theme, then re-enabled the Astra theme.
    I’m using the latest version.
    Do you mean to completely delete it and reinstall?
    Will I retain all the settings / menus etc if I do that?

    I shall look at the Debug mode.

    Thanks

    Hi @richpaine,

    I was referring to this. Again, please make sure to have a proper backup of your site if you decide to do this. Just in case.

    Kind regards,
    Herman ??

Viewing 4 replies - 1 through 4 (of 4 total)
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