PHP FTP SSH Not even a clue :/

  • Hello all,

    had my wordpress installed a week or so now and I’m just so confused and frustrated with the potential other steps I have to do but it either doesn’t work or I just have no clue what they even mean.

    I have an error with my site and the author requested my FTP login to fix it.

    I have follwed steps adding SSH Key for google cloud.

    Setting up PHP access, to which I use the Putty.exe and gen and after these steps I just get an error Unable to use key file “D:\Marc\Documents\website\putty key 2.ppk” (SSH-1 private key)

    I have used filezilla to set god knows what up now tbh
    Status: Directory listing of “/home/rsa-key-20171009” successful

    So the author is now saying speak to the hosting prodivder about PHP access. Well I haven’t even linked my site from my provider yet :s

    Basically could someone explain which of these things I actually need and what the terms might even mean… PHP FTP SSH. What needs to be done where? I thought wordpress was relatively simple but I’m not felling it thus far.

    cheers ??

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  • PHP is a programming language. The one WordPress uses. There’s no such thing as “PHP access”.

    SSH is a network protocol that allows logging into a server remotely. SSH access would allow the developer to remotely connect to and control your server.

    FTP is a network protocol for transferring files to and from a server. FTP access would allow the developer to transfer files to and from your website.

    Your developer requested FTP access. You should not be doing anything with PHP or SSH. All they require is the URL of your website, your FTP username, and your FTP password. They need these so they can examine and edit the files of your website. It’s fairly common to request these for support with websites, but they can do a lot of damage with them so make sure you trust the person you’re giving them to.

    You’ll need to get them from your host, but I’d ask your host for help creating a temporary FTP account so that you can revoke their access once they’re done.

    This is all probably what the developer told you, but you say:

    Well I haven’t even linked my site from my provider yet

    What does this mean? Is your website live on the internet? If so, it’s hosted by a hosting company, and they’re the people you need to speak to.

    Thread Starter getowned

    (@getowned)

    Jacob,

    thanks for the detailed and concise reply. I have emailed google (my host) to help me with the FTP access setup then. I thought I’d done it myself with Filezilla but it didn’t give me a password or prompt me to put one in when I’d followed a tutorial and the author couldn’t seem to log in with the details I’d provided. I could view the files my end in Filzilla but maybe that was just becuase it was from my machine I don’t know.

    Hopefully google will set it up for me like you say and I can get a fair few glitches on my site done.

    When I mentioned about I hadn’t even linked my site yet I was thinking hosting provider was my domain provider which I hadn’t linked yet so was thinking how that would be of any help but yeah website host not domain host ??

    cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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