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Resolved

(@wikidcool)

My clients get a blank screen with “There has been a critical error on this website” when navigating to it, and if you refresh the browser, then the site shows.

The logs show a PHP Fatal error as follows:

[01-Dec-2022 10:27:23 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_allowed_countries() on null in /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1353
Stack trace:
#0 /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store-session.php(129): wc_get_customer_default_location()
#1 /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store-session.php(118): WC_Customer_Data_Store_Session->set_defaults(Object(WC_Customer))
#2 /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Customer_Data_Store_Session->read(Object(WC_Customer))
#3 /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/class-wc-customer.php(125): WC_Data_Store->read(Object(WC_Customer))
#4 /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(840): WC_Customer->__construct(0, true)
#5 /home/hfbykqp/public_html/wp-content/plug in /home/hfbykqp/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1353

It was working fine with WooCommerce ver. 6.9.4

This is a live site and I’m losing customers, so any help will be greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)

Amir A. (woo-hc)
(@amiralifarooq)

2 years, 3 months ago

Hi @wikidcool

It is likely that your theme or one of your plugins is conflicting with the updated version of WooCommerce.

I would recommend that you perform a full conflict test to see if you can find the cause. Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Thanks.

Thread Starter WikidCool
(@wikidcool)

2 years, 3 months ago

Thank you @amiralifarooq for the advice.

I found a multi-currency plugin causing the issue.

Amir A. (woo-hc)
(@amiralifarooq)

2 years, 3 months ago

You’re welcome, @wikidcool glad you were able to find the issue. I’m going to mark this as resolved. If you have any new question, please open a new ticket.

Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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