Thanks. I have turned off Genoa and here is the system report > `
### WordPress Environment ###
WordPress address (URL): https://jcinstalls.co.nz
Site address (URL): https://jcinstalls.co.nz
WC Version: 3.6.4
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_NZ
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.1.29 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 6200
cURL Version: 7.64.0
OpenSSL/1.0.2r
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.9-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?
### Database ###
WC Database Version: 3.6.4
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 51.68MB
Database Data Size: 47.54MB
Database Index Size: 4.14MB
wp_woocommerce_sessions: Data: 9.65MB + Index: 0.49MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_aepc_custom_audiences: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_aepc_logs: Data: 1.64MB + Index: 0.00MB
vp_backup_wp_commentmeta: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_comments: Data: 0.00MB + Index: 0.01MB
vp_backup_wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_links: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_options: Data: 1.52MB + Index: 0.13MB
vp_backup_wp_postmeta: Data: 4.75MB + Index: 0.46MB
vp_backup_wp_posts: Data: 8.00MB + Index: 0.15MB
vp_backup_wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_queue: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_snippets: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_termmeta: Data: 0.02MB + Index: 0.02MB
vp_backup_wp_terms: Data: 0.01MB + Index: 0.03MB
vp_backup_wp_term_relationships: Data: 0.03MB + Index: 0.06MB
vp_backup_wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
vp_backup_wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_usermeta: Data: 0.02MB + Index: 0.02MB
vp_backup_wp_users: Data: 0.00MB + Index: 0.01MB
vp_backup_wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB
vp_backup_wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_sessions: Data: 3.19MB + Index: 0.13MB
vp_backup_wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
vp_backup_wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
vp_backup_wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
vp_backup_wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB
wp_aepc_custom_audiences: Data: 0.00MB + Index: 0.00MB
wp_aepc_logs: Data: 1.64MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.00MB + Index: 0.01MB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 2.06MB + Index: 0.40MB
wp_postmeta: Data: 4.77MB + Index: 0.46MB
wp_posts: Data: 7.93MB + Index: 0.15MB
wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
wp_queue: Data: 0.00MB + Index: 0.00MB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.02MB
wp_terms: Data: 0.01MB + Index: 0.03MB
wp_term_relationships: Data: 0.03MB + Index: 0.06MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 0.02MB + Index: 0.02MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_woof_query_cache: Data: 2.11MB + Index: 1.33MB
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB
### Post Type Counts ###
amn_mi-lite: 1
attachment: 611
customize_changeset: 8
custom_css: 3
et_pb_layout: 43
feedback: 65
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
nav_menu_item: 83
page: 51
popup: 1
popup_theme: 6
post: 2
product: 128
product_variation: 30
revision: 730
scheduled-action: 5
schema: 2
wpforms: 1
### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?
### Active Plugins (35) ###
VaultPress: by Automattic – 1.9.10
AddressFinder: by Abletech – 1.3.0 – Not tested with the active version of WooCommerce
Akismet Anti-Spam: by Automattic – 4.1.2
Classic Editor: by WordPress Contributors – 1.4
Divi Disable Plugin Check: by Jonathan Bossenger – 1.0
Duplicate Page: by mndpsingh287 – 3.5
Elegant Themes Updater: by Elegant Themes – 1.0
Facebook for WooCommerce: by Facebook – 1.9.12 – Not tested with the active version of WooCommerce
Health Check & Troubleshooting: by The www.remarpro.com community – 1.3.2
Heartbeat Control by WP Rocket: by WP Rocket – 1.2.5
Jetpack by WordPress.com: by Automattic – 7.4
WooCommerce New Zealand Post Shipping Method PRO: by Waseem Senjer – 1.2.10
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.5
Simple 301 Redirects: by Scott Nellé – 1.07
Social Icons Widget by WPZOOM: by WPZOOM – 3.3.0
Square Thumbnails: by ILMDESIGNS – 1.1.0
SSL Insecure Content Fixer: by WebAware – 2.7.2
WooCommerce Product Feed: by WebAppick – 3.0.37
WooCommerce Blocks: by Automattic – 2.1.0
Woocommerce Laybuy: by Carl Bowden
Larry Watene – 3.4.0 – Not tested with the active version of WooCommerce
WooCommerce Payment Genoapay gateway: by FutureLab – 1.3 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.2.0
WOOF – WooCommerce Products Filter: by realmag777 – 1.2.2.1 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.20.0
WooCommerce: by Automattic – 3.6.4
Yoast SEO: by Team Yoast – 11.4 – Not tested with the active version of WooCommerce
WP Last Modified Info: by Sayan Datta – 1.5.9
WP Mail SMTP: by WPForms – 1.4.2
WP Maintenance Mode: by Designmodo – 2.2.4
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.3.4
Smush Pro: by WPMU DEV – 3.2.0.2
WP Super Cache: by Automattic – 1.6.7
WPForms Lite: by WPForms – 1.5.2.3
WPMU DEV Dashboard: by WPMU DEV – 4.7.1.3
YITH Woocommerce Request A Quote: by YITH – 1.4.5
### Inactive Plugins (2) ###
Better Search Replace: by Delicious Brains – 1.3.3
WebP Express: by Bj?rn Rosell – 0.13.2
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (2) ###
ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
Health Check Troubleshooting Mode: by – 1.6.0
### Settings ###
API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ?
### WC Pages ###
Shop base: #1271 – /shop/
Cart: #1272 – /basket/
Checkout: #1273 – /checkout/
My account: #1274 – /my-account/
Terms and conditions: #1976 – /terms-and-conditions/
### Theme ###
Name: JCInstalls
Version: 1.0
Author URL: https://bjt.nz
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 3.22.7
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?
### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 4
Oldest: 2019-05-16 01:42:16 +0000
Newest: 2019-06-07 03:56:12 +0000
Pending: 1
Oldest: 2019-06-14 03:56:12 +0000
Newest: 2019-06-14 03:56:12 +0000
Canceled: 0
Oldest: –
Newest: –
In-progress: 0
Oldest: –
Newest: –
Failed: 0
Oldest: –
Newest: –
`