• Resolved blitzdigital

    (@blitzdigital)


    Hello,

    All of the product pages on our website are not working. I got in touch with our host company who found the error and said it was coming from WooCommerce. The error is below:

    [12-Jun-2019 03:51:06 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_price() on string in /home/jcinst5/public_html/wp-content/plugins/woocommerce-gateway-genoapay/includes/class-woocommerce-gateway-genoapay.php:318
    Stack trace:
    #0 /home/jcinst5/public_html/wp-content/plugins/woocommerce-gateway-genoapay/includes/class-woocommerce-gateway-genoapay.php(95): WooCommerce_Gateway_Genoapay->validate_min_max_amount()
    #1 /home/jcinst5/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(94): WooCommerce_Gateway_Genoapay->__construct()
    #2 /home/jcinst5/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(70): WC_Payment_Gateways->init()
    #3 /home/jcinst5/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(43): WC_Payment_Gateways->__construct()
    #4 /home/jcinst5/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(806): WC_Payment_Gateways::instance()
    #5 /home/jcinst5/public_html/wp-content/plugins/woocommerce/includes/class-woocommer in /home/jcinst5/public_html/wp-content/plugins/woocommerce-gateway-genoapay/includes/class-woocommerce-gateway-genoapay.php on line 318

    How can we get this fixed?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Stef

    (@serafinnyc)

    This error is not coming from WC. You have an error with your gateway. Disable the Genoa payment method.

    Please provide a system report so that we can see why that plugin isn’t paying nicely.

    Goto woocommerce > status > get system report and paste it here

    Thread Starter blitzdigital

    (@blitzdigital)

    Thanks. I have turned off Genoa and here is the system report > `
    ### WordPress Environment ###

    WordPress address (URL): https://jcinstalls.co.nz
    Site address (URL): https://jcinstalls.co.nz
    WC Version: 3.6.4
    Log Directory Writable: ?
    WP Version: 5.2.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_NZ
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.1.29 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 512 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 6200
    cURL Version: 7.64.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.9-MariaDB-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.6.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Database Size: 51.68MB
    Database Data Size: 47.54MB
    Database Index Size: 4.14MB
    wp_woocommerce_sessions: Data: 9.65MB + Index: 0.49MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_aepc_custom_audiences: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_aepc_logs: Data: 1.64MB + Index: 0.00MB
    vp_backup_wp_commentmeta: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_comments: Data: 0.00MB + Index: 0.01MB
    vp_backup_wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_links: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_options: Data: 1.52MB + Index: 0.13MB
    vp_backup_wp_postmeta: Data: 4.75MB + Index: 0.46MB
    vp_backup_wp_posts: Data: 8.00MB + Index: 0.15MB
    vp_backup_wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_queue: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_snippets: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_termmeta: Data: 0.02MB + Index: 0.02MB
    vp_backup_wp_terms: Data: 0.01MB + Index: 0.03MB
    vp_backup_wp_term_relationships: Data: 0.03MB + Index: 0.06MB
    vp_backup_wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
    vp_backup_wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_usermeta: Data: 0.02MB + Index: 0.02MB
    vp_backup_wp_users: Data: 0.00MB + Index: 0.01MB
    vp_backup_wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB
    vp_backup_wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_sessions: Data: 3.19MB + Index: 0.13MB
    vp_backup_wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    vp_backup_wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
    vp_backup_wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
    vp_backup_wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB
    wp_aepc_custom_audiences: Data: 0.00MB + Index: 0.00MB
    wp_aepc_logs: Data: 1.64MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB
    wp_comments: Data: 0.00MB + Index: 0.01MB
    wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 2.06MB + Index: 0.40MB
    wp_postmeta: Data: 4.77MB + Index: 0.46MB
    wp_posts: Data: 7.93MB + Index: 0.15MB
    wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB
    wp_queue: Data: 0.00MB + Index: 0.00MB
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_snippets: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.02MB + Index: 0.02MB
    wp_terms: Data: 0.01MB + Index: 0.03MB
    wp_term_relationships: Data: 0.03MB + Index: 0.06MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
    wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.02MB + Index: 0.02MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_woof_query_cache: Data: 2.11MB + Index: 1.33MB
    wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB

    ### Post Type Counts ###

    amn_mi-lite: 1
    attachment: 611
    customize_changeset: 8
    custom_css: 3
    et_pb_layout: 43
    feedback: 65
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 83
    page: 51
    popup: 1
    popup_theme: 6
    post: 2
    product: 128
    product_variation: 30
    revision: 730
    scheduled-action: 5
    schema: 2
    wpforms: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (35) ###

    VaultPress: by Automattic – 1.9.10
    AddressFinder: by Abletech – 1.3.0 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.1.2
    Classic Editor: by WordPress Contributors – 1.4
    Divi Disable Plugin Check: by Jonathan Bossenger – 1.0
    Duplicate Page: by mndpsingh287 – 3.5
    Elegant Themes Updater: by Elegant Themes – 1.0
    Facebook for WooCommerce: by Facebook – 1.9.12 – Not tested with the active version of WooCommerce
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.3.2
    Heartbeat Control by WP Rocket: by WP Rocket – 1.2.5
    Jetpack by WordPress.com: by Automattic – 7.4
    WooCommerce New Zealand Post Shipping Method PRO: by Waseem Senjer – 1.2.10
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.1.5

    Simple 301 Redirects: by Scott Nellé – 1.07
    Social Icons Widget by WPZOOM: by WPZOOM – 3.3.0
    Square Thumbnails: by ILMDESIGNS – 1.1.0
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    WooCommerce Product Feed: by WebAppick – 3.0.37
    WooCommerce Blocks: by Automattic – 2.1.0
    Woocommerce Laybuy: by Carl Bowden
    Larry Watene – 3.4.0 – Not tested with the active version of WooCommerce

    WooCommerce Payment Genoapay gateway: by FutureLab – 1.3 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.2.0
    WOOF – WooCommerce Products Filter: by realmag777 – 1.2.2.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.20.0
    WooCommerce: by Automattic – 3.6.4
    Yoast SEO: by Team Yoast – 11.4 – Not tested with the active version of WooCommerce
    WP Last Modified Info: by Sayan Datta – 1.5.9
    WP Mail SMTP: by WPForms – 1.4.2
    WP Maintenance Mode: by Designmodo – 2.2.4
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.4

    Smush Pro: by WPMU DEV – 3.2.0.2
    WP Super Cache: by Automattic – 1.6.7
    WPForms Lite: by WPForms – 1.5.2.3
    WPMU DEV Dashboard: by WPMU DEV – 4.7.1.3
    YITH Woocommerce Request A Quote: by YITH – 1.4.5

    ### Inactive Plugins (2) ###

    Better Search Replace: by Delicious Brains – 1.3.3
    WebP Express: by Bj?rn Rosell – 0.13.2

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (2) ###

    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    Health Check Troubleshooting Mode: by – 1.6.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?

    ### WC Pages ###

    Shop base: #1271 – /shop/
    Cart: #1272 – /basket/
    Checkout: #1273 – /checkout/
    My account: #1274 – /my-account/
    Terms and conditions: #1976 – /terms-and-conditions/

    ### Theme ###

    Name: JCInstalls
    Version: 1.0
    Author URL: https://bjt.nz
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 3.22.7
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 4
    Oldest: 2019-05-16 01:42:16 +0000
    Newest: 2019-06-07 03:56:12 +0000

    Pending: 1
    Oldest: 2019-06-14 03:56:12 +0000
    Newest: 2019-06-14 03:56:12 +0000

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

    Stef

    (@serafinnyc)

    Where did you get that plugin? I can’t seem to find it other than on Github and it hasn’t been maintained for over a year.

    What exactly was it handling payment wise that Stripe can’t?

    Thread Starter blitzdigital

    (@blitzdigital)

    Hi Stef,

    I couldn’t tell you sorry! Wish I knew. I didn’t set up.

    Stef

    (@serafinnyc)

    Well that’s your issue. I’d turn it off and delete it if you don’t need it.

    Thread Starter blitzdigital

    (@blitzdigital)

    Done and problem fixed. Cheers for the help.

    Stef

    (@serafinnyc)

    Welcome

Viewing 7 replies - 1 through 7 (of 7 total)
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