PHP Fatal Error message

  • Resolved trembol

    (@trembol)


    4 years, 1 month ago

    Hi, I’ve been using the free version of your great plugin for a while. I’ve just noticed that is producing the following error:

    [23-Jan-2021 11:02:04 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home/trembolc/public_html/trembol.com/wp-content/plugins/yop-poll/admin/models/votes.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/trembolc/public_html/trembol.com/wp-content/plugins/yop-poll/yop_poll.php on line 44

    I’m not a technical guy and I don’t really know what it is and how to fix it, could you help me?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author YOP

    (@yourownprogrammer)

    Hello

    The error is saying that one of the plugin files is missing.
    I am not sure how this happened.

    A solution would be to manually upload the file via ftp.

    Another solution is to delete the plugin and reinstall.
    Bu this may remove all the data (polls and votes), depending on the setting you had under Settings -> General for “Remove plugin data when uninstalling”.

    Thread Starter trembol

    (@trembol)

    Thanks for your answer, I’ve just resintall the plugin, let’s see if that helps.
    Best

    Plugin Author YOP

    (@yourownprogrammer)

    Hello

    Could you please let us know if reinstalling fixed the problem?

    Thank you.

    Thread Starter trembol

    (@trembol)

    yes, thanks

    Plugin Author YOP

    (@yourownprogrammer)

    Thank you.

    Will mark this as resolved then.

Viewing 5 replies - 1 through 5 (of 5 total)
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